Birmingham Airport customer review
Colin Chadwick
Get ripped off while you're dropped off! What other airports expect their customers to pay for the privilege of merely arriving at this airport? Avoid these charges by dropping off at Birmingham International rail station (next door) and taking the shuttle which takes you to the centre of the airport. Make arrangements to be picked up the same way on return.
Recommended | no |
Birmingham Airport customer review
Ray Woods
Check in was a nightmare. It took us over 1 hour to check in. The main reason for the delay was that at check in if cases were even a tiny amount over weight they were forcing the mainly elderly passengers to re-pack from one case to another sending many to the back of the queue again and reaping a small fortune in excess luggage charges. The queue grew longer and longer with many passengers clearly distressed and nobody managing the situation. Eventually I asked for the supervisor and was pointed to a young man who had his head buried in a check in machine for 45 minutes - showing no proactivity in managing the situation. Generally prices to Malta are higher from Birmingham than elsewhere. Drop off zone is a rip-off.
Recommended | no |