Brussels Zaventem Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 146 reviews
4/10
3 star Skytrax Rating
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1/10

"this airport is a mess"

(Netherlands)

Not Verified | Worst airport ever. If you take the exit to outside it’s like a big maze you’re unable to escape. The signs don’t help at all. We were looking for our friend for 1 hour because this airport is a mess!
Experience At AirportArrival Only
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport in the world"

(United States)

Trip Verified | There is about 500 people waiting to show their passport. 2 policemen! Are you kidding ? They are giving water to people. How about putting more customs people to go faster? All flights will be delayed because of incompetency. Never again Zaventem. The worst airport in the world. I flew to Brazil, China, Bangladesh, India. Never saw that.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"4 hours to get through check in, security and passport"

(Australia)

Not Verified | Absolutely horrible service, first took 4 hours to get through check in, security and passport checking, were told our plane would wait for us but once we arrived to our gate we were not allowed on the plane (even though it was still there and we were told we would be able to). Then not being able to transfer to another flight and having to pay an extra $600 plus adding a 10 hr stop to our trip, making our travel time over 24hrs to go 1hr away. Absolutely horrible staff and rude people. DO NOT RECOMMEND!!!!
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Security was fast"

(Belgium)

Trip Verified | Clean airport. Some facilities (escalators in Terminal 1) were unused. Maybe because of Covid (still in recovery) Security was fast and Brussels airlines check in was really fast
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"it's a disappointing experience"

(Netherlands)

Trip Verified | I arrived and departed from the B terminal, which is used for non-schengen flights. It's the oldest terminal and the whole atmosphere is rather 90s and outdated. Seating isn't very comfortable, staff is okayish but often far from friendly. Duty-free shopping was actually the best part of this airport. Catering is outrageously expensive and vending machines often don't work. Being a capital airport it's a disappointing experience.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Worst airport for baggage handling"

(Portugal)

Not Verified | Worst airport for baggage handling. All the times I have transited through Brussels Airport the luggage never arrives at my destination always stays behind. Last time it rained in the Loft business lounge and they evacuated it. Staff at the gate are the most unhelpfully and arrogant of all the airports I know. A third world experience in Northern Europe.
Experience At AirportTransit
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Luggage handling is poor quality"

(Czech Republic)

Trip Verified | Luggage handling is poor quality. Belts full of bags left behind. Luggage arrives to belt much later than people, even it is very long way from gate with covid form check. Priority luggage arrived as last from the same flight. Customs is blackmailing management for advantages by harassing passengers. Security check has long queues. No place for good quality food. Lounge had small variety of food and all had dry edges. Although, plenty to drink. Most staff act like they don't care.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the baggage is always delayed"

(Belgium)

Not Verified | Zaventem is way too chaotic, it takes so much time to get from the plane to the baggage collection but not that it matters because the baggage is always delayed.
Experience At AirportArrival Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"staff are not able to make anyone respect even the most basic safety measures"

(Belgium)

Trip Verified | Disgusting. One of the worst airports I have ever been to. There is a damn pandemic and staff at the metal detector are not able to make anyone respect even the most basic safety measures. Whoever is in charge of this place should be fired for utter incompetence.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Shocking amount of time to check in"

(United Kingdom)

Not Verified | Shocking amount of time to check in, with poor organisation and weak staff manning it, took 1.5 hours to simply check in! I believe this contributed to the second delayed departure I have had from Brussels in the past 6 weeks!
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no