Catania Airport

✅ Trip Verified | I have to say I was impressed with arrival from a BA flight to Catania. Passport control is done via e-gates even for British Passport Holders, reviewed from a distance by border police which makes it a lot quicker than each person going up to a desk one by one. You still have to go to the desk at the end for your stamp (was actually forgotten by the border police in my case, but I proactively went to get it after my partner reminded me). Baggage was off fairly quick on to the belt. Local inexpensive city bus to the city. Wifi works, and easy access with no silly sign-up process. Very smooth and easy arrival - puts Palermo to a massive shame as the capital of the island!

✅ Trip Verified | I've seen a fair share of airports but this one is by far the worst. Not because of the shops or whatever but because of the staff and their system and operations. Absolutely atrocious. Never have I encountered staff so rude, unprofessional and unhelpful. After denying us boarding for a flight we arrived in time for they did nothing but sneer at us and shoo us away to buy new tickets. Then the rest of the staff weren't any more helpful nor did they want to be. Their English is absolutely terrible. And the airport doesn't even have functional WiFi. And now they're not answering the emails we've sent which goes to prove their customer service isn't any better than the ones working at the airport.

✅ Trip Verified | We travel a lot and this was the worst airport we have ever departed from, it was a nightmare. A heaving mass of humanity the airport needs to be twice the size for all the people. Boiling hot, no internet, filthy toilets, the cafes were so crowded and disorganised we couldn’t even get a drink. We are in our seventies and ended up sitting on the floor as there were no seats. Boarding was a horrible joke. The pilot even apologised. We are still getting over our Catania airport experience and it would stop us from going to this part of Sicily again.

Not Verified | Catania Airport is probably the worst airport I have ever been to and I travel a lot, more then 150000 miles a year. Catania was crowded, unfriendly, Wifi down, wrong signs at the boarding gate, no valuable information. Dirty toilets, less space to sit! A place, you don’t want to be! A shame for Italy!

Not Verified | The arrival was fine, but the departure was like hell on earth. It was hot, full of tortured souls, and the staff were demonic. Trying to find you gate is akin to finding a snow man in a snow storm.

✅ Trip Verified | Very terrible experience. What shocked me the most is that it seems that no manager, or whoever, is doing something about that. Unprofessional and irritating staff from the check in till the security, horrible airport without any seat, Catania airport looks like an uncompleted building.

✅ Trip Verified | Arrogant and unhelpful staff, lack of seating, dirty toilets, no locker. The staff shouted at me. The worst airport I’ve ever been. I’m so disappointed to land here.

✅ Trip Verified | Definitely worst airport I have been to in Italy, by far. Not enough seats, everyone sitting on floor, not enough space in terminal or gates, and just general chaos.

Not Verified | Terrible experience. Better travel by sea than set foot in this airport. Long queues, arrogant and unhelpful staff, lack of seating, dirty toilets...never again!!

✅ Trip Verified | It's so horrible it's nearly funny. Must be one of the worst airports in the world. Extremly bad staff, extremly nasty sellers, few shops with no or extremly expensive selections, Dirty, overcrowded, toilets closed, no seats and the staff working must have gone some sort of anti charming course. If you had a nice experience in Sicily, avoid Catania Airport. Very unpleasant last experience from Italy.