Houston IAH

Not Verified | Terrible airport. Because of my delayed arriving flight I had to spend the night. Employees are rude and unhelpful. No remotely comfortable place to even try to rest. Dirty and it smells.

Not Verified | Twice in the past 30 days we went to the airport to pick up family members arriving into Terminal A. We waited patiently in the cell phone lot until they got their bags then headed to the terminal to pick them up. Traffics to Terminal A is a nightmare and it doesn’t appear to be due to construction, its just poor planning and lack of signage to keep people in their correct lanes and moving smoothly. The first time in mid-Nov it took me at least 25 min from the time I left the cell phone lot until we got to the terminal. Today, after waiting in the long line for nearly 20-25 min when we arrived at the pick up door it is not apparent that there is more than 1 door to pick up a nor is it apparent from inside the terminal either. We were at the pickup spot waiting for our passengers who were traveling with a small child to find us. Unfortunately they were at a different door. As we tried on the phone to find each other the parking attendants who were very unprofessional and extremely rude ordered us to drive away. I was almost insistent that we weren’t going to leave since we knew my son, daughter-in-law and their toddler daughter were with all their bags looking for us somewhere and furthermore, not knowing that there was another passenger pickup door did not want to go back in the long line of traffic that I just finished wasting my time in for the past half hour. Finally one of the attendant got so indignant I thought he was either going to get physical with me or call the police on me so we elected to drive around to the other pick up door (which we did not even know existed). When we got over to the other side the parking was just as chaotic as we looked for our family. I knew I wasn’t going to leave the terminal from there until we picked them up because that would have put us going into another 20-30 minute long line of traffic. We were finally able to find each other but the entire ordeal from leaving the cellphone lot to pick up was right at an hour.

✅ Trip Verified | You can not simply order a meal and a beer everywhere was electronic, so if your phone decides not to work prepare to be hungry and thirsty. They should have a back up, but the staff has no choice but to apologize and are helpless.

✅ Trip Verified | Somewhat messy, with inconsistent experience depending where you are. Flew 4 times through IAH in the last few weeks and I have not been impressed. In addition, access to the airport is somewhat messy and we had to wait in line to get on a shuttle bus from and to car rental. Not sure why it was so busy. I think the experience can vary wildly depending on which gates you fly from.

✅ Trip Verified | Landed at IAH for a connecting flight to Phoenix and the first thing you get hit with is the smell of disgust, awful smells. Walk into the bathroom and it looks like it has never been cleaned or maybe not since the beginning of the year. Sit at the bar the prices are the worst I have seen at an airport and there is no customer service - what the heck? Hello bartender are you here? Would never come back here ever. Never been to Houston and never even want to based off the airport.

Not Verified | I have traveled to and from this airport several times. I always find it confusing where to go next. I find the easiest way is to follow the other passengers. We had been asked to check our carry on luggage as the flight was very full. There was no information where the luggage would show up. Each carousel we went to did not have our flight information. So as one carousel started up, Travellers scurried over hoping their luggage would appear. We should have had the theme music from Benny Hill playing overhead. The restrooms could use a face-lift. They are not only very well used but usually gross. New toilet seats at least, and more frequently cleaning would help a great deal.

✅ Trip Verified | What matters is whether it’s easy to get in and out of the airport, find my gate, and whether bathrooms are clean. IAH fails across the board. The signage is terrible. If you’re parking in a garage on site, good luck finding it based on the signs and once you do find the garages, you better have a reservation otherwise you’ll be directed to a parking lot offsite. That’ll add a solid 45 minutes. Once in the airport, I hope your not in terminal E because if you are, prepare for more very confusing signage and a long walk through other terminals to get to E. The employees here are friendly and helpful, and thank goodness because you’ll be searching for one after the signage frustrates you. IAH, this is beneath you. Clean up the signs (I suggest going digital so you can update things for construction). Improve the parking. Invest in the infrastructure, not the shopping

✅ Trip Verified | We are Kiwis in transit through this hellish airport. Never in my life have we seen such turmoil going from one gate to another and hard to follow instructions..we were diverted to Dallas and return to Houston to find only small customs staff on . Only 6 gates open on 10 gates closed, 2 to 3 thousand people waited for around 3 hours to clear customs. Shocking...my fingerprints taken again. Stupid little train trundles around shifting people between gates, totally inadequate its a joke. Trying to find help or taxis a joke. Do not fly here and do expect Air New Zealand help at the airport, they won't be there. Departure gate D has 1 small coffee shop, that's it, people Q for gates and you can hardly get past them. Why on earth it this airport rated so well.

Not Verified | I was so embarrassed that this was our home airport. Flew home from Istanbul to Houston on August 1, 2022 terminal E. Long lines to get through customs, only a few windows open and officers obviously did not want to be there, most were moving very slow and rude. Got to baggage and our belt broke after only a few suitcases were gotten, had to wait 30 minutes while they fixed it instead of using one of the others. Then out to mass chaos to wait to be picked up, only one officer trying to keep things moving. Took our ride over an hour to get to us. After landing we didn’t get home until 3 1/2 hours later. This is totally unacceptable for an airport that is rated so high. I told my husband we would drive to another city before using this airport again.

Not Verified | I flew in from Buenos Aires and arrived at 5:30 a.m. on 7/29. Fantastic flight crew on United. Customs agents were upbeat and friendly even at the early hour. Those working the baggage recheck for connecting flights and security check to gates were extremely rude. I’m embarrassed that this might be someone’s first impression of our country. A woman literally yelling at people to move faster, on the top of her lungs. Over and over. Several young ladies being pushy in the security line - treating people like they were stupid. I’ve traveled quite a bit out of the country. I don’t know any other languages and I have never had anyone act like that ever. If you work in the international terminal there should be an understanding of a language barrier. And honestly just be kind and informative - not a bully. Not a good look Houston. Will avoid this connection in the future.