Los Angeles LAX Airport

Not Verified | LAX Airport security is horrible. I have a pre-existing condition with high blood pressure and issues with my legs. Was not well when walking through the check point and forgot I had my keys in my pocket. I showed security my keys and they were snatched out of my hand and thrown into the scanner to the left of me. The key ring had all of my keys, from apartment keys to my car keys. Security lost my keys. I submitted an online claim as they apparently do not have a phone number to call, my claim was closed citing could not verify ownership, could not find the missing item. My car key alone when getting back home here in Cleveland was over $200 to replace as it also is a key fob for locking, unlocking, and remote starting my car. The rest of my experience at LAX Airport was nothing but chaos. I understand that there is construction there currently but there needs to be better organization there and Security needs to get it together and not be horrible to everyone that comes through because there may end up being someone that comes through that has a critical condition and the way the mistreat folks might end up sending them to the hospital. Wheelchair assistance was not great as that was request for myself and my mother however only 1 wheelchair was brought to us at the time.

✅ Trip Verified | TSA Security discriminates against people in wheelchairs. Be forewarned, you will need an extra 30+ minutes if they can not walk through a scanner. Tampa International Airport let us skip most of the security line and had someone almost immediately to pat her down and wand her in her wheelchair. LAX gave us no priority in line. Once we arrived at the security gates the rest of my party went through. They held my mom in her wheelchair for 20+ minutes! And no justification other than they want to be lazy and not do their jobs. I highly recommend keeping your handicapped loved ones far from LAX.

✅ Trip Verified | This was my worst airport experience ever. I was traveling with both of my elderly parents, and they transfered us from one set of wheelchairs to another to another to a golf cart, to another set of wheelchairs, to a bus, to another set of wheelchairs, and then the boarding wheelchairs never showed up, and we had a terribly long walk for my parents. My parents had a VERY hard time climbing into the golf carts, and mom nearly fell twice, and on the second golf cart she was not belted in. It´s ridiculous to make elderly people change wheelchairs so many times. It was utterly exhausting for them. At all other airports we have ever been to, it´s one to two sets of wheelchairs and that´s it. I give LAX a ZERO on the scale of 1 to 10. I will avoid traveling to LAX in the future.

Not Verified | Left my headphones on the United Flight from Vegas to LA. I quickly informed the United airport staff about this and I have to say that they were fantastic. She did her best to make sure I got my headphones back. Thank you!

✅ Trip Verified | This airport is dated. I fine that several items need to be updated. The ground crew has been changing a tire for over two hours. The food and drink service is very expensive. We had two vodka and soda, one burrito and two tacos. The charge was over sixty five dollars. I know airports are expensive but this seems a bit excessive.

Not Verified | TSA Security are so very rude! They are hollering and rushing you through. They will rudely throw the bin container back to you, if it isn’t to their requirement and not tell you what you did wrong. It’s like a power and control game with them! It’s so terrible!

Not Verified | This airport is noisy, dirty, ugly, huge but crowded, and poorly organized. Many of the people working there are not just inconsiderate; they are downright mean. It's a shame this is the first impression of this country by so many international travelers.

Not Verified | I was here for a 3 hour layover and this airport sucks. It is the worst airport I have ever been to. Not only is it not clean, but everything is overpriced and the food isn't even worth the $20 per person. There are very few "name brand" restaurants here, so I have to blindly trust that the food here will be decent. There is almost no seating for people to sit in the terminal and it is so bad.

✅ Trip Verified | My review only focusses on the Tom Bradley International Terminal, so, for any other terminals within LAX, I cannot comment. LAX is generally a good airport, the arrival area is nice until you get to the immigration area. It is small and some of the screens were glitching. It seemed tatty too. After an 11-12 hour flight, it isn't the best thing waiting for an hour and a half in the queue either. Having said that, the vibe was calm and staff seemed organised with the queue system. None of the staff were rude or pushy. Signage could be improved for arrivals. There is a nicely lit and futuristic tunnel once you've cleared immigration and you can take a shuttle bus to LAX-it (their Uber/Lyft stand). Great idea but too expensive! Very disappointed that there isn't a metro/train service yet, being from the UK. I am aware that in late Autumn 2022, there will be a people mover connecting out from LAX. The Departures is very nice. Like Arrivals, the staff are organised. However, it is easy to quickly get through and to get to Airside. Airside feels a lot like Hamad International Airport in Doha, Qatar; think of it as a compliment LAX! The shops are generally good, however, food options could be better. The layout was simple but effective. The airy area, shops and screens definitely gave the area a nice metropolitan feel. Getting to your gate is super easy. Overall, was impressed with the experience, was very surprised as I had low expectations for a US airport.

✅ Trip Verified | Absolutely disgraceful. Apparently nobody working at the US Customs and Border Protection. Nothing like getting off a 14 hour flight then waiting in a 2 hour immigration line. Absolutely avoid flying in to LAX if any other option is available at all. Despicable lack of signage and crowd control. People were piling up on the moving walkways with nowhere to go like the chocolates in I Love Lucy, which was downright dangerous. Shameful, shameful showing from the airport staff here.