"staff nice and polite"
1 reviews Thao Trinh (Vietnam)
Very impressed with Tokyo Haneda. The service is good. The staff are nice and polite. A lot of souvenirs available. The toilet is clean and facilities high tech. They have free WiFi and the speed is fast. However, there were some long queues.
Experience At Airport | Arrival and Departure |
Date Visit | August 2015 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"beautiful airport that functions poorly"
R Matthew (United States)
It's a beautiful airport that functions poorly. Arrived late at night kn 1-24 and waited 2 hours to clear customs. Once clear there was limited to no good options and extremely limited public transportation after 9pm. So this airport runs on late night flight schedules, however they will not provide decent food or transportation options in the late hours and half of the immigration windows were closed with over 1000 people in line. The plus side is the wonderful Hotel in the Intl terminal. Small rooms but very nice.
Experience At Airport | Arrival Only |
Date Visit | January 2016 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Staff | 12345 |
Recommended | no |
"very easy to find our way"
1 reviews Youri Muniowski (Switzerland)
I arrived in Haneda airport at 6.30. I was very tired and it was my second time in this airport. After getting off the plane it was very easy to find our way. Every 30m there were toilets which were very clean. The customs was very quick. When you exit the arrivals area you are near to the bank, bus or train counter and the airport exit is very close. I recommend this airport instead of Narita if you want go in Tokyo directly. It's closer than Narita and it cheaper.
Experience At Airport | Arrival Only |
Date Visit | July 2015 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"terminals provide great comfort"
8 reviews M Howard (United States)
I have traveled through here all my life during each of my summers and it is a great airport to travel through. This year, I had multiple domestic flights and an international flight this summer. The terminals provide great comfort in my opinion, and have wonderful observation decks at each terminal. There are a good number of shops, but the thing that stands out about Haneda in what they are selling is the selection of souvenir food items that change from time to time. The food items come from around the country (mainly Tokyo, like the famous Tokyo Banana), and are delicious. The International terminal was quite impressive in the departure lobby. Though I have visited there before just out of curiosity, the Edo-Machi (Edo Town) and Tokyo Pop town offer a nice selection of restaurants and shops, which I still feel is great. The Nihon-Bashi (Nihon Bridge) is a nice touch to the Edo atmosphere, and is fun to walk on. Domestic Terminals at Haneda outshine US airports by a mile, as there are many shops, and facilities are pristine. Staff are excellent everywhere, and buses are excellent. Overall if you get the chance to travel to Tokyo, I recommend using Haneda, as it is truly a five star airport.
Experience At Airport | Arrival and Departure |
Date Visit | July 2015 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"airport itself is clean"
4 reviews Kris Ho (Australia)
Easy access to/from HND. Travellers always opt for HND rather than NRT due to its closer distance to the heart of Tokyo. Staff at bus ticket counter barely speak English, travellers have to aware of this. Airport itself is clean but relatively a medium size international airport. Nothing much to do on the landside of the terminal, 2 big duty free shops in the restricted area, limited food and beverages options but good enough.
Experience At Airport | Arrival and Departure |
Date Visit | October 2015 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
Tokyo Haneda Airport customer review
M Galjor (Hong Kong)
Tokyo Haneda is an excellent airport. Okay, the public transport options are less than ideal if you land late in the evening (many of the "last trains" for the train companies servicing Haneda airport leave around midnight). But that doesn't diminish my appreciation for this airport at all, where the immigration lines are efficient and staff are friendly.
Experience At Airport | Arrival and Departure |
Date Visit | July 2015 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Recommended | yes |
Tokyo Haneda Airport customer review
A Carpenter (Japan)
The airport itself is convenient. Since it is quite a bit smaller than Narita, there are less food options and shops of course. Less food options wouldn't be a problem, unless you have a simple food allergy. Apparently just asking, "Does this food have ______ in it?" Without even mentioning you in fact do have an allergy, is enough to warrant the restaurant to refuse you service entirely, even to foods that quite obviously don't have it in it. Worst customer service I have seen in years.
Experience At Airport | Departure Only |
Date Visit | June 2015 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Tokyo Haneda Airport customer review
Siti Raudzah Malik (Malaysia)
I took an evening flight and reached Haneda Airport around midnight. I had to sleep on the couch to wait for the train in the morning. The airport was quiet and peaceful at night. There's a paid bathroom for around 1000yen and it's really worth it. There's many shops around the airport too not to mention the Japanese style Edo Market. But the walk to the terminal was quite far as the moving walkway was full. I had to run all the way down to get through the gate. Overall a nice convenient and clean airport.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Tokyo Haneda Airport customer review
P Baum (United States)
Had an international-international transfer at Haneda. Staff was incompetent and took about an hour to screen 60 people. The staff was trying to read through tickets and itineraries but spoke no English. Many people missed their connections-it would have been much faster to enter and exit the country! Haneda is not a good place to transfer!
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Tokyo Haneda Airport customer review
Diogo Leite (Portugal)
Very fast immigration services that was my only experience in international airport. In domestic everything was so easy good facilities flights always on time and very easy to access from Tokyo or Yokohama.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |