Korean Air

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 39 reviews
4/10
5 star Skytrax Rating
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2/10

"It was dirty and crowded"

(United States)

Used this lounge as Aeroflot passenger. It was dirty and crowded. There was no food accept for few crackers and some cheese. Plenty of soft drinks that were restocked fast. The communication between the plane and the lounge was terrible. We were asked to proceed to boarding and the plane was nowhere near ready! The receptionist was very clueless. We ended up waiting in line in front of the gate for 30 min Overall a pretty depressing experience.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"we were denied access"

(United States)

After a six hour flight from Singapore to Incheon in Prestige Class we attempted to use the Prestige Lounge to freshen up before our 8 hour layover. We were denied access stating that it was against policy. I spoke with a very polite supervisor who could not understand why we would want to use their lounge if we were not continuing on with them. When I explained that KE does not fly to San Antonio they could not care less. Thankfully AA has a contract with Asiana where the first class lounge was clean comfortable and well equipped. Next time I want to spend US$5000 between ICN and SIN you can be sure I will remember and inform KE that it is not in "my policy" to waste money on a carrier who only cares about you until you cross the airplane threshold.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"No choice of food"

(Switzerland)

I cannot follow to my former writers who recommended this Lounge. No choice of food no bottles of water or coke just glasses. Crowded! Impossible from KE to allocate this Lounge for full paying Business-Guests.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"more stark and less comfortable"

(United States)

There are two KE business class lounges at ICN. The larger and more plush lounge is located in the passenger terminal immediately past security. Both lounge areas have the same food and drinks but the one on the right is usually less crowded. The food is simple but more substantial than in most US airline lounges wine and liquor selections adequate. The shower facilities are located adjacent to this section of the lounge - clean and everything you need to refresh. The other lounge is on the concourse that serves foreign carriers like Delta and Skyteam flights. This lounge is smaller and is generally more stark and less comfortable. The food and drinks are the same. There are several smaller rooms at the back of the lounge that have TVs and comfortable seating. They are usually empty or have only one or two other passengers. English channels are available for catching up on current events. Neither lounge can issue boarding passes or change seats.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"standard hotel buffet"

(South Korea)

I had a guest pass before by ICN-BKK flight and arrived with around 6 hours to spend in the lounge. Most travelers go to the left from the desk and that side of the lounge is full of people. If you pass the showers on the right there is an area with the same food and beverage offerings but less people. I was there all day the food stayed the same - standard hotel buffet. Nothing super special but filling. The bar was self serve beer wine whisky scotch and Jack Daniels. My only complaint was the smoking room. I know most airports do not have this but in Korea they are extremely necessary. Many Koreans smoke and the tiny closet sized room was continually full to the point of no room to move. The bathrooms were a little dirty upon arrival but were cleaned after I left it.
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"somewhat disappointed in the facilities"

(Hong Kong)

I was somewhat disappointed in the facilities of the business class lounge at Hong Kong airport. Was waiting to board A380 to Seoul but it was very bland lots of seats and a desk for internet. Food selection not interesting and attendant less than friendly. They really need to upgrade this lounge. Doesn't encourage one to think of Korean Air as a possibility for long haul flights.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

Korean Air Business Class Lounge - Incheon Airport

(Australia)

KAL Business (Prestige) lounge at Incheon Airport is far too small for the numbers of passengers using it. I passed through this lounge twice in a period of four weeks and it was very crowded both times. It is showing it age and is desperately in need of a face lift and a substantial increase in size. The food on offer was poor a couple of hot Korean dishes cheese nuts cakes and biscuits. Drinks were ok but not exciting. The shower rooms were good and kept very clean. The desk staff were not particularly friendly and would not even look at a request for a seat change on my next flight. No boarding calls made but I quite like that is it helps keep the noise level down monitor screens around the lounge enable passengers to see what is happening with their flight.
Lounge NameKOREAN AIR BUSINESS CLASS LOUNGE REVIEW
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"has no ambience at all"

(Australia)

This has to be the poorest Business Class (Prestige Class) lounge I have ever been in. It is too small and has no ambience at all. The food and drink selection was virtually non existant a few cakes and biscuits plus tea and coffee and a few cold drinks were all that was on offer and this was around noon waiting to board the A380 to Incheon. I didn't use the showers so I cannot comment on the quality or condition. The desk staff were ok and the cleaning staff did a good job of clearing up.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a very disappointing and bad experience"

(Hong Kong)

This is really a very disappointing and bad experience. Basically the lounge has nothing to offer and can not be regarded as an intercontinental business class lounge. There is only one lounge worse than the intercontinental KAL lounge in Incheon; it is the intercontinental KAL lounge at JFK for the return flight on the A380. It smells of old tobacco the sofas are old and worn out. The choice of drinks and food is miserable the coffee is disgusting so are the muffins the rest offered is plastic cheese and some plastic sandwiches. Truly a disappointing experience!
AirportIncheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Very clean and nice toilets"

(South Korea)

Sofas are very comfortable. Complimentary wifi food delicious but would be better if there were more choices. Same applies to beverages too. Newspapers available but only the ones printed in Korea Japan or China. No British American French or German newspapers available. Great view of tarmac from the lounge. Lounge is secluded from the public area so is very quiet. Very clean and nice toilets.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no