Air Canada

This was a flight between Toronto Pearson and Hamburg. Despite some reviews about Air Canada, this flight was absolutely fine. We took off in time and arrived a little bit before schedule. The seat was very comfortable with enough legroom (although I am not particularly tall). The aircraft looked like new and was very clean.The FAs were kind and looked after us very well. The selection for in-flight entertainment was great. I did not try the seat recline so I cannot comment on that (hence the 3*). Maybe what Air Canada could improve on is the food. It was like an average airline food, OK but nothing fancy. However, I found the portion a little bit too small. All in all I was very pleased with Air Canada and will use them again.

Business Class seat from Vancouver to Seoul on new Air Canada Boeing 787. Fantastic seat with plenty of comfort and storage. Food was very good and flight attendants were very attentive. The lie-flat seats on the Boeing 787 are incredibly flexible - unlike the awful business class seat on Air Canada's three class Boeing 777(W) where both business and economy seats are awful; the latter for being so narrow; the former because you stick your feet into a well that does not allow you subsequently move your feet (Can you say coffin!). But back to the Air Canada Boeing 787-8; you will thank yourself for being very smart if you can book this aircraft on your next long-haul route. The IFE is very good, although all airlines seem to be packing off the number of movies available. Thus, I usually see all the month's offering in my first couple of flights each month. My sleep was uninterrupted as they provide a good size pillow and a nice comforter.

I was really looking forward to flying on this Air Canada Boeing 787. It was a disappointment. I was supposed to be in Business class on the trip to Copenhagen and I was downgraded to Premium Economy. While the services offered in Premium Economy is more than I usually receive on Delta, the seats was uncomfortable. I fly Delta Economy Plus a great deal so I will be comparing AC seats against what I am used to sitting in. While the seats on the 787 are wider, you don't have as much leg room. On a transcontinental flight I found myself getting leg cramps and a sore butt. I don't even get that in Economy! The food was okay. It was actually better than the business class main meal I chose on the return trip home. The seat recline was inadequate and to get the seat back to the upright position, you have to grab hold of the back of it and pull up. I thought I had a defective seat until I saw others doing it. The entertainment center is pretty good. My headset plug was kind of loose, but there was a little retractable knob that you can wrap the cord around to ease the tension. The seat storage was inadequate as well. There was hardly room for any of my things. The service was okay. Not as attentive as I used to receiving. I loved the big windows, I had an aisle seat and I was able to outside. On the return trip, I was in Business Class and that seat was awesome. it was a true lay flat seat. The entertainment center was easy to use and the remote was helpful.

Booked Air Canada flight to Orlando from Toronto - Return. To my surprise they put us in a low cost Air Canada Rouge flight. Seat pitch was too tight seat do not recline no Inflight TV. Nothing good to say. I will avoid Rouge flights.

We paid for Preferred seats row 12 window and middle on the flight from Newark to Vancouver. The seat diagram online showed a bulkhead wall in front of the seats but in reality there was no wall and the business seats had a tiny curtain from the top of the seats. We knew the arm rests wouldn't go up but we assumed there would be a wall of some type. So when the business seats reclined we had very limited leg room. The middle seat had no pocket because the view was straight down the whole business class section between the seats. We would have been better off in a regular seat which at least has arm rests that go up. I complained to Air Canada and all they offered was a 15% coupon for a future flight but with major restrictions. The reply from customer relations even stated that a discounted fare would be cheaper than applying the coupon to the full fare. This is the second time we received coupons we could not use as compensation. We will avoid Air Canada in the future.

Just done five flights with them in the last three weeks. The seats are crammed in so tight. I'm not a big guy but I struggled with the lack of room. Four out of the five flights the entertainment didn't work. There was no food included on any of the flights including a seven hour flight. Will never fly with them again.

The movie selections were not great but the seat was fine I'm quite tall and i had an etiquette amount of leg room. This was a 14 hour flight from Sydney to Vancouver.

YUL-YYZ. Although we were flying Premium Economy from YWG-YUL-LHR and return there were no PE seats on this aircraft. As a concession AC assigns PE passengers to "preferred seats" so in our case this was 12D and 12E which is immediately behind Business Class on this 120-seat aircraft. Boarding this flight was a zoo with many passengers dragging huge carry on luggage and scrambling to find space. As we were in a bulkhead row there is no under seat storage so we also had to scramble to stow our carry ons (just a few small bags by the way). Curiously as the IFES is tied to the seats in front of you that meant there were only two screens for three Economy passengers. The seats have 35" pitch as opposed to 31-33" in non -preferred seats. Still not particularly comfortable but it is what it is.

My spouse and I were flying Premium Economy (PE) YWG-YUL-LHR-YUL-YYZ-YWG late August (Outbound) and early September (inbound). Air Canada as a concession to passengers flying in aircraft without PE seating assigned us to "preferred seats" which in this case was 12A and 12C which were immediately behind the business class section of the cabin. Boarding was reasonably efficient but hampered by the rush of passengers scrambling to find storage for their massive carry ons. As we had no under seat storage we also had to scramble to ensure our few small carry ons were stowed. Our IFES and almost everyone else's on the port side of the aircraft did not work; AC did give us vouchers which when filed on line gave us a 5% discount on future bookings until spring 2015. Legroom was comfortable and our seats had 3" more pitch than other Economy class seats; but this is a small aircraft (better than a CRJ) and things still felt cramped. It was just tolerable for the 2.5 hour flight to YWG.

Although we were flying Premium Economy to London (LHR) via Montreal (YUL) there were no PE seats on this CRJ. The only concession to this from AC was giving us "preferred seats" 12A and 12C. It is difficult to manoeuvre in and out of these seats. Typically this is a small jet and everything about it just reads "cramped." There is no IFE. We were supposed to get complimentary snacks but the attendants overlooked this entirely.