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Trip Verified | We have flown with British Airways a few times but this last trip was by far the worst experience. We weren't able to check in online because the system wouldn't accept any of our passport info, so we had to wait to check in upon arrival at the airport. We arrived two hours before our scheduled departure. The line was backed up with only 4 stations being staffed where there was room for at least 6 more attendants to help expedite check in. We talked to a few people in line and they too were unable to check in online. It took the desk attendants an hour to check in the people ahead of us. We told the agent we had tried to check in online but it wouldn't accept our passports, she replied it was because they need to verify each passport personally. I asked that wouldn't they verify them that way anyway? I also let her know we attempted to move closer to the front of the plane and could see there were seats available but couldn't secure them because we couldn't finish check in. She went on to tell us it's a full flight so we wouldn't be able to choose our seats. We reached the gate and ask the agents there about moving to another section and she confirmed there was no availability. During the flight, the service was not what we expected based on previous flights. We only saw the flight attendants during food service and twice to pickup trash. Every time I went to the lavatory, there were at least 6-8 attendants standing around chatting, instead of taking care of the passengers. The attendants seemed uninterested and inexperienced, even snapping at a confused passenger regarding their seat belt. The flight attendants were disappointing to say the least. No available air control vents above us, so no option to have any air flow other than what the whole plane had. Upon landing, we went to the baggage carousel to claim our bags. An hour later, still no bags. Finally a message came over the loudspeakers that the elevator on the plane was broken and the ETA of the bags was still unknown. About 30 minutes later, the bags started to slowly appear on the belt. Overall, this was the worst BA flight we've experienced.