Delta Air Lines

Not Verified | The services and flights have been excellent so far. However, I had a horrible experience on my flight from Boston to Raleigh on May 26th around 5 pm. When my husband was trying to put my heavy bag in the overhead bin, a male staff member was extremely rude to him. Despite my husband’s efforts to stay calm, the staff member repeatedly made hurtful comments and urged him to hurry without offering any help. While the staff member was kind to other passengers, he singled us out, making us feel discriminated against and hurt. We have been loyal Delta customers for years, and this is the first time we have experienced such discrimination. Other passengers witnessed this incident, and a kind lady even offered to help us. The male staff member’s behavior should be questioned, especially towards long-time loyal customers like us.

✅ Trip Verified | I am writing to file a formal complaint regarding an incident that occurred on my recent Delta flight. The issue involves the behavior of a flight attendant as well as the conduct of the Minnesota ground staff and Delta supervisors. I was a passenger on flight 2987 from Philadelphia to Minnesota, with a connecting flight to Los Angeles (flight 748). Shortly after takeoff on flight 2987, my three-year-old daughter urgently needed to use the restroom. The nearest restroom was in the first-class section, so I began walking her there during mid flight about 20 mins after take off. However, a flight attendant stopped me and informed me that I could not take my daughter to that restroom. I explained that my daughter might have an accident in her seat, but the attendant insisted that we return to our seats, even when I asked if it would be acceptable for my daughter to have an accident. The attendant's response was affirmative, indicating it was acceptable. Reluctantly, I returned to my seat with my distressed and crying daughter. A few minutes later, I observed a man from first class get up and use the restroom without issue. At this point, I decided to return to the restroom with my daughter. I informed the flight attendant that her behavior was unacceptable and hypocritical. I then proceeded to use the restroom with my daughter. During this incident, I asked for the flight attendant's information, and her name which was denied. Upon landing, I sought the flight attendant's information and saw her speaking to the flight supervisor outside the door as we exited the aircraft. I stopped and asked the flight supervisor if we could discuss the situation away from the terminal to avoid blocking customers. He initially told me to wait and talk there, but I suggested we move to the front to avoid obstructing other passengers. The supervisor then insisted I go to the top and wait for him. Once I identified that the supervisor was not handling the situation professionally, I asked to speak to his superior. As I headed up, the flight attendant and I exchanged words during the situation. However, as I was leaving, the flight attendant continued her uncontrolled unprofessional comments and proceeded to clap her hands four times in a confrontational manner, as if she wanted to fight, in front of other flight attendants and supervisors. This behavior went unaddressed. This experience was incredibly frustrating and distressing for both my daughter and me. I believe the treatment we received was unreasonable and lacked basic empathy, especially considering the needs of a small child. As I waited, the day shift manager arrived and, in a rude manner, ignored me to speak with the flight attendant and her supervisor down below at the plane. After waiting for about 10 minutes, the manager returned, and I tried explained the entire situation to her but of course she interrupted me the whole time. Without listening to my story or understanding what happened, she informed me that I was banned from Delta flights for my conduct and could not reschedule a flight with Delta and use another airline. Her decision was based solely on the accounts of the flight attendant and the unprofessional in flight supervisor. I requested to speak to her supervisor, but she claimed in a disrespectful tone that she was the only supervisor and that no one was higher than her.

✅ Trip Verified | I will never fly with Delta again! They have zero customer service and will not help you in any way even though they are at fault. Every employee we talked to was completely rude and would not help us with our situation. First, they made us check our carry ons because there was no over head space even though they was plenty when we boarded the plane, then our flight was delayed from landing causing us to miss our connecting flight, our connection had at least 15 people that missed that flight just like us and they ended up leaving early which to me makes no sense. Every employee at the help desk was either rude or didn’t want to help us making us run around the airport to get any type of help. They wouldn’t give us a hotel and we couldn’t get a flight to our final destination till the next night causing us to miss a whole day from our trip. Then on top of everything they lost our luggage, one ended up in Tampa while the other stayed in Atlanta so not only were we stranded in a city with no place to sleep but we also had no clothes or really anything. It seems like every Delta employee goes through the same training of how to screw their customers over and be an extremely rude and disrespectful person. I have never been so upset with how an airline handled a situation before and Delta has lost my business for good.

✅ Trip Verified | This is the 6th time where this airline hasn't given out no water, no food,.no nothing. Now we are sitting on this hot air plane waiting on the runway with no head phones to even watch a movie. This is the last time I'm flying Delta.

✅ Trip Verified | Pretty much impossible to get service after the first hour on a 6hr flight! When I walked to the back to request a beverage I was told they'd be coming around, which they never did.

Not Verified | Our flight was late to take us to Salt lake so we missed our connection in Salt Lake so we had to spend the night in Salt Lake, the next day we found out we had been put on standby, my gripe is we should have been a priority not a standby, it wasn’t our fault but we had to spend two days in the airport going through TSA twice. My wife is unable to walk very far with a a pace maker and I had a stroke effecting my balance and my left side. The mental stress about being on standby not knowing when you might get a flight was almost unbearable. I bought a ticket it wasn’t a standby ticket.You need to treat people better if you all screw up on a flight, if you miss a connection flight you should make the ones you put in a bad situation a priority not a stand if it’s the airlines fault. If I miss a flight it’s on me but if the airline makes me miss its should be on them put me on a regular flight, the next flight not on standby!

Not Verified | I arrived a few hours before my scheduled flight at Buffalo Airport flying back to La Guardia New York. No personnel at the Delta Airline counter 3 hours before the flight. (To check my luggage) I went to a Delta Airlines office - baggage claim office with the most horrific experience with this personnel. He claims he only handles the baggage claims area and has no idea what the guidelines are in terms of personnel managing the ticket counter. I asked him to call someone to check what time they are scheduled to “open” - he told me to Google Delta Airlines customer service myself and check. I asked him for his name, he declined. I told him I will take his photo and he say he will call the police if I take his photo I do not understand HOW an employee of Delta Airlines could be so rude, grossly unfriendly to assist a passenger asking questions about this issue? Normally, my experience with in-flight personnel are positive, ground personnel included but this is the first time, perhaps because of the airport location in Buffalo?

✅ Trip Verified | My luggage was lost during my trip from NY to Atlanta. The wrong label was attached when I had to book my luggage at departures due to the plane being too full to accommodate my hand luggage. The bag was found being sent to Nebraska but on its way back to Atlanta Delta once again lost my bag. I had to spend my whole vacation in USA without all of my personal belongings. Not impressed.

✅ Trip Verified |   I’m writing this review for my 90 year old mother. She took a first class flight from Lisbon to Norfolk Va. her flight was diverted back to JFK. When she arrived she along with 3 other senior citizens waited for wheelchairs that never came. All of Deltas staff adandonded them leaving them. She was forced to walk through JFK and sleep on the floor. At 5am when someone finally got to the desk. My mother asked again for a wheelchair and to be taken to the lounge. Again no wheelchair appeared. She then had to sleep on the floor until the flight which she had to walk again. Two one hour calls to delta later. Still no answers. This is elder abuse. And they should be prosecuted. It has now been 12 days and no response from delta. Absolutely unacceptable and disgusting. I only hope their mothers never have to endure such horrible abuse.

Not Verified | The flight over to Rome was the worse service I have ever had. The food was terrible. No wine was offered after dinner or during dinner. Staff was rude. And no water was offered. I am a sky miles member.