Ryanair

Not Verified | Luggage does not get wrecked and also check in is easy including all disabilities like autism like me and my sister. The plane is good, flight is short, security is not as good but decent except at Beauvais. Small amount of luggage. But legroom is tiny and ridiculously bumpy landing. So it's a 5 out of ten.

✅ Trip Verified | This is a review for a flight with Ryanair from Stansted Airport in the UK to Dortmund in Germany in late May 2024. Credit must be given to Ryanair for their easy to use website and email updates and reminders prior to travel. I had quite an early check-in and found that Ryanair have modernised and automated their check-in at Stanstead. This is welcomed as it certainly made the process quicker. However, I noted 2 elderly people struggling and not one Ryanair staff member had the decency to assist the couple. I spoke to a uniformed staff member who replied with “whatever” when I told her that the couple needed help. I helped them as the staff member literally walked away. Shame on her. Setting the aforementioned aside, boarding was orderly and maybe given the destination of Dortmund the passengers were orderly. The cabin crew included a very friendly Italian lady who helped a young mum with a baby and went out of her way to assist a disabled passenger take her seat. I noted this and thanked the staff member in question when I disembarked. The fare was not the cheapest by any means but was reasonable value. I was overall pleased with this flight with Ryanair. However the ground staff at Stanstead need to be pulled up over the incident I outlined above.

✅ Trip Verified |   Sitting on the tarmac at Newcastle Airport, time is 7.17 and plane should of taken off at 615 ... endless engineers coming onto the plane as theres an issue, poor comunication as to why we are waiting to either take off or to empty the plane so we can catch the new one (if there is even one ) just announced another engineer is coming to do a 2nd opinion filling me with confidence! Everyone thirsty as its hot but don't worry we are being looked after as its been announced there is water for us to purchase if needed. Time is now 7.21 and an engineer is now going to try and fix the plane and hopefully we will get more news in 30 mins. Hopeless service!

✅ Trip Verified | Charleroi- Nîmes return. Outbound flight left one minute earlier then scheduled and we arrived ahead of schedule in Nîmes. Return flight left with some delay but we finally arrived on time at Charleroi thanks to the 20 minutes they always add to the total flight time. Outbound flight on an old 19yr old plane but new seats were installed so offering a bit more legroom and width. Return on a newer "Boeing Sky Interior" plane which was a nice bonus! Cabin crew on all flights friendly and efficient. Excellent price/quality ratio. No issue at all once more with Ryanair. Would fly them again without hesitation.

✅ Trip Verified | It was really bad, after finding out that there were queues of more than two hours to get through security, they didn't care about the passengers, it was still possible to get on the plane but they closed the gates. After 20 minutes passed, they removed the stairs and closed the door. They were not helpful at the door to resolve the problem, they made a corridor for us to go through customs again and took us to the exit of the airport without further helping with rebooking the flight. I ridicule the organization and the lack of responsibility towards customers. Terrible service to society. Foi muito mau depois de saberem que houve filas de mais de duas horas para passar na segurança eles não quiseram saber dos passageiros, ainda dava para entrar no avião mas fecharam os portões a mentir dizendo que o avião já tinha partido e ainda estava em solo com as escadas de embarque colocadas e toda a segurança. Depois de mais de 20 minutos passados é que tiraram as escadas e fecharam a porta. Não foram prestaveis na porta para resolver o problema fizeram um corredor para passarmos outra vez na alfândega e levaram para a saida do aeroporto sem mais ajudar na remarcação do vôo. Estamos a falar que mais de metade das pessoas que viajava no avião não consegui embarcar Ainda por cima não se responsabilizam dizendo que é normal e pode demorar a passar na segurança quando relembro que demoraram mais de 2 horas para fazer uma coisa que normalmente não demora mais de 10 minutos. Ridículo a organização e a falta de responsabilidade com os clientes. Péssimo serviço para a sociedade.

✅ Trip Verified |   We booked a Ryanair flight from Paris Beauvais to Poznan on 21 April 2024. We paid for priority boarding and we also paid for seats, so that our family of 3 could sit together. On the plane we were told that we are not allowed to sit together. The cabin manager (male) was communicating with us in a rude and abusive way. At some point 3 crew members were talking to us at the same time in an extremely insulting manner. The same cabin manager was telling sexist jokes through speakers when selling the perfumes midflight. This is a classic rip off scheme performed by Ryanair. During another flight on the same route on 25 February 2024 we were told that our luggage needs to be taken to the cargo hold underneath the plane, despite the fact that we paid in advance for the carry-on luggage (and priority boarding). The fraud scheme performed by Ryanair is always the same. First, they sell you a service (a seat, a carry-on luggage, etc.) and then they do not fulfill their contractual obligation.

✅ Trip Verified | We all know Ryanair is garbage, but here is another example. They rescheduled my flight, only by two hours, but that makes it impossible for me to take it. They offered to move me to the day before (meaning I lose a day's work, and it costs me a lot) or the day after (when I would have missed my onward travel arrangements). They refused to book me onto another flight later in the month, give me a credit or a refund. Because their T&Cs allow them to reschedule up to 5 hours without compensation.

✅ Trip Verified | Ryanair lost my luggage on a direct flight. I still have not received any information. Flight FR 8452 (Charleroi to Amman at 06:30 on the 6th of April, 2024). 1) The flight left approximately 45 minutes late. 2) Finally, the crew informed that the plane was heavy, hence the delay, "but a solution had been found". 3) Upon arrival, my luggage DID NOT ARRIVE. So was the solution removing the luggage of at least a dozen passengers? Looks like we will never know. Ryanair has failed to meet reasonable expectations of checked-in luggage (on a DIRECT FLIGHT) arriving WITH the passengers. I am well aware that at least a dozen more passengers on the same flight were victims of this utter incompetence. I have filed a report in the airport in Amman, filled in all the e-forms, tried the chatbot (useless), chatted to someone in FB Messenger (a waste of time), spoke on the phone to a RA customer service persons in Belgium (who ended up hanging up the call). Three days later, neither I nor the airport in Amman has received any information about the missing luggage.

✅ Trip Verified | Booked Basel to Dublin 11.10 6.4.24. Baggage Check in at Basel waste of 1h standing as always. Plane then 1h late due some spare part Reached Dublin late attempted to land twice. Storm Katrina. People sick on plane from violent turbulences, you have to ask for a sick bag, Ryanair sick bags stuck closed both ends, have to tear it open along perforated line. Plane diverted to Gatwick, took an hour to get there. Plane swarmed over by maintenance. Plane obviously had problem. Passengers dumped at Gatwick. Got an e-mail saying Ryanair was organising Rescue flight for people at Gatwick. Then mail 6.4.24 16:55 saying could stay at Sofitel North Terminal and to organise yourself if you want, but they were organising rescue flight. Never heard from Ryanair again and rescue flight after that. The Dublin plane we arrived on sent to Stanstead empty. Sunday 7.4.24 went back to Ryanair Information desk 09:00, they dont want to know you and they don't know what to do with you. They only want your money, but no problems. They promise to get you on next flight, but its overbooked and because you havent completed the Dublin flight in their system your name is blocked from being allocated priority seat on next flight, you're continuously last on the list to get on a overbooked plane, even though people are booking to to the last moment. The plane takes off, leaving people standing again, baggage has to be taken off again, everyone shrugs their shoulders and promises you seat on next flight that is overbooked. You are sent to information corner and have to call a number for someone to collect you and baggage and take you back out through security. Then you wait one hour for this person to arrive. Phone each 15min else they forget you. Different person each time. They take you out to Ryanair desk and they book you on next overbooked flight .. this lunacy goes on all day and they know exactly you will never get on that plane because there is no seats. In the end had to book €500 easyjet back home to Basel on Monday 8.4.24 because Ryanair was incompetent to help passengers. Passengers they had stranded! Ryanair Check in told us themselves, you can claim compensation for flight with other company, but Ryanair wont pay in the end. Only want your money, dont care about collateral. 5 day holiday, spent 3 days of it trying to get away from Ryanair mismanagement at Gatwick. Better pay proper ticket with real airline instead of Ryanair running up your costs of collateral they don't want to refund you.

✅ Trip Verified |   You get what you pay. Had overweight luggage and had to pay extra, which was processed efficiently at the check in, without too much fuss. Flight was uneventful with kind staff. Yes announcements on Ryanair can be a bit stressful as they have many things to tell and sell you, besides of course safety announcements, but if you bring some headset one can survive it very well. Ryanair is definitely not comfortable flying nor it is luxury, but it is cheap, safe and efficient. Often it is your fellow passengers making the trip worse.