Wizz Air

✅ Trip Verified | I never write bad reviews but feel travels must be aware what they are signing up for. They charged me £163 to check in at the airport but their website was not working for online check in. Then they changed all the seats around after our booking and my 12 year old daughter was left to sit by herself and the worse of all they did not unload half of the luggage. At least 50 people in line without any bags. The airline did nothing. In my 40 years of traveling I never felt more disrespect and they have zero customer service. I don’t care what the cost is. I would never use them again.

✅ Trip Verified | Flight slightly delayed (10-15 minutes). I do not have much expectation from them but to fly me to destination in reasonable time, which they did. Travelled light, cabin luggage only with priority boarding and XXL seat. Cabin crew was friendly and funny. Clearing the airport was slowed by luggage screen at exit.

Not Verified | Wizz Air seems very cheap at first but there are so many additional costs. At least, I should get a service for what I pay. I purchased priority boarding. Priority boarding allows to enter first without waiting but they were so bad at managing it so it was all mess. People who didn't purchase priority were trying to pass before me and nobody from Wizzair said anything looking at it. It's not even economic airline, not like Ryanair or easyJet. Seat is extremely uncomfortable as well.

✅ Trip Verified | Even if I had online check-in I had to stay in queue for another 2 hours to have it done in the airport. They charge you for a 3 hours flight more than a business flight to Barcelona or Turkey.

Not Verified | Beware of Wizz Air! I purchased a croissant on my flight from Lithuania to Luton, London, only to find out it was expired for three weeks. It highlighted the complete lack of product checks by the crew. When I contacted customer service, their response was dismissive, refusing any refund for the tainted purchase. It's evident that Wizz Air prioritizes profit over passenger safety and satisfaction. Save yourself the trouble and avoid Wizz Air. Their negligence and poor customer service are inexcusable.

Not Verified | I did not manage to use the app for check in. To my surprise it will cost you 50 euro to check in at the airport. In the end this becomes another expensive airline, but with peculiar luggage allowance and not even a bottle of water included. Do not recommend.

Not Verified | I have never been so disgusted with an Airline in all my life, I booked these flights months in advance and picked the flight times wisely as I am travelling with my Toddler so we need to travel in the day, and just over a week before they inform us that they have changed the flights, so now they are flying at night, when I ring to tell them I need to cancel they say they will not refund the money as it is within the 301 minutes allowed time frame. They changed the flight by exactly 300 minutes, so now we have to buy new flights with easyjet and be £500 out of pocket because they refuse to refund us for a flight we can no longer make now because they changed the flight, simply not good enough, Disgusting behaviour from them, never fly with them again

✅ Trip Verified | We flew from Vienna to Malaga arrival was about 10 PM, after arrival we have been waiting for the luggage and as we traveled with kids stroller as well. When the stroller arrived it was completely damaged, because the one front wheel was broken from the frame (no repair possible, later confirmed by manufacture also). I wanted to find at the airport responsible person from Wizz Air - baggage claim, however they were closed, I asked another airlines offices as Ryanair (next to Wizz Air) they are closed maybe will open, maybe not but you can wait .. it was already 10:40PM, so I wanted to reach Wizz Air support via phone - I was not successful. We decided to go to our accommodation by taking the taxi, it was approx. 100km from the airport, during the route I have submitted online claim (16th April 2024) form. Today 6th May 2024, I have received feedback that I don't have a PIR report, so they are going to close the case. Okay I understand, but how I could get the PIR report, when their office was closed? The cost of new frame - confirmed by damage report is 350 EUR - no compensation from Wizz Air. Next time it is worth to fly via more expensive airlines which they have open baggage claim office, when their plane is coming to the airport and something similar can happened.

Not Verified | Wizz Air is not worth it at all. better to give more money for a big and expensive airline, even if you know what awaits you. when we were supposed to go to Paris, they protested in Paris and their flight was cancelled, while other airlines just moved their flights. They didn't answer the phone, and when they did, they gave us false information and seats on planes that didn't exist, flights were constantly changed so that in the end there would be nothing. As we managed to leave, but not via them, the return flight was via them, and that's where the problem with flight confirmation turned out to be. It had to be confirmed no later than 3 hours earlier, which we tried, however, their website did not work and we could not, and they charged us an additional 25 euros per person, it did not matter that it was not our fault and that we have proof that the website did not work. No one knows how to give information to whom to file a complaint and ask for a refund, but we were only told that if we don't pay, there are no tickets for us even if we bought them. to make matters worse, we were given a seat at the exit in case of danger, and we were traveling with a child under 16 who cannot sit there because it is not allowed, so a problem arose and we had to move and beg people to switch seats with us. All in all a very unpleasant experience, which cost the same as if we had gone with AirSerbia, only in a much ruder way. Skip it, it's not worth the hassle and the money.

✅ Trip Verified | Worst staff in the world. Unfortunately this time I had to fly wizz Air due to no other airlines available. Never ever again. Staff keep looking for problems and want to charge you for everything and argue with you. They didn’t even have any drinks and food left on our flight. They have no respect towards customers at all. Wizz Air staff are 20 years behind our civilisation, their behaviour is old minded.