Faro Airport

✅ Trip Verified | Clueless staff. Rude as hell. My bag was damaged coming from Exeter to Faro. I headed to the Ryanair baggage desk (after being told 3 different locations) and the woman was quick and helpful to fill the claim form in. She assured me my bag would be wrapped before checking it in on my way home. I arrived at Faro airport 5am - asked 3 members of staff where to get my bag wrapped. Showed them the paperwork. Nobody knew. The bag wrapping service doesn’t open until 6am. And my gate closed just after this. We asked for a supervisor , they continued chatting to each other for over 10 minutes before I went over to them. He laughed at me and told me I should have came yesterday to get the bag wrapped or bought a new suitcase instead of ‘wasting my holiday’. I assured him that I would not be stood here at 5am with a broken suitcase had I not been told my case would be wrapped. He could not contain his laughter and continued to mock me for not coming the day before to get it wrapped. And said I was lying as they never tell you that they can wrap your bag. All 3 members of staff I spoke to were rude , judgemental and condescending. I have never ever experienced service like this anywhere. Appalling staff. Appalling attitude.

✅ Trip Verified | Worst Airport ever. Herded around like cattle. Shouted at by rude staff. Massive queues to get into Portugal and out. Everything over priced, I mean really overpriced. I won’t be returning.

Not Verified | Arriving into Faro a week ago was beyond terrible. Passport control was so bad with queues. Only three desks open. No queuing system in place what's so ever. Took over 90 minutes to get through. Today a week has gone by and time to return to uk. Faro airport passport control was mental After queuing 80 minutes to get to a set of steps that thousands were trying to get down. No one telling you where to go, people pushing in. No system what so ever.

Not Verified | Worst queue management I’ve ever seen in an airport across all areas - particularly the passport control after security. Took over 1 hour and was a complete free for all. The queue at the check in desks also awful and slow. I have flown from Faro three times and this has happened every single time

Not Verified | 2 hours to get through passport Control on Arrival. Only 2 officer on duty later another 2 turned up to improve things. Airport said it was due to lack of staff. On departure 10 am sun 19th, 1 hour to get through, with 4 officers on duty

Not Verified | Arrived at the airport at 12ish on 17th May. I was not expecting it to take 2 hours to get through passport control. The queue was so long and went on for ages. Only a few people at the desk and they seemed slow and unfriendly. Once through our flight number was not showing on any carousel or board so we had no idea where to find our suitcases. I eventually asked a member of staff who said just look around for it. I found it in the middle of the airport after hunting around. This service is not acceptable. Assisted passengers and families had special lane luckily but for everyone else it was awful. Definitely something to do with the fact we've left the EU! The same thing happened 2 years ago so not just a one off. I won't be going to Portugal again.

Not Verified | Absolutely horrendous, like cattle packed into pens. Second time this has happened in 2 months. Bringing custom into Portugal & get treat in humanely. Won't be coming back.

Not Verified | My wife and I travelled with special assistance today with no problems. Our pregnant daughter and her 2 year old son travelled with us but the assistance security check desk would not allow them to go through with us. Instead she had to queue and manage a toddler, push chair and bags on her own through security and passport control. The assistance staff however were very good and when she did eventually get through security and passport control they allowed her to board with special assistance with us. We all found the security check staff attitude ridiculous and unnecessary, particularly when they advertise assistance includes pregnancy!

Not Verified | Although Easter is a busy period it is entirely predictable and plannable! We arrived 30 March into Faro. Landed on time. Queue for passport control took over an hour and up to 3 hours 30 minutes for some, starting at the top of the stairs in the arrivals corridor. Baggage reclaim also backed up, with carnage at the belts. Took 90 mins from landing to reclaiming bag. On departure, exactly the same in reverse. The airport authorities really need a plan to deal with busy periods and also provide some level of customer service, queue management, medical assistance and assistance for those older and less mobile. Some thought and care would be appreciated. Many will not travel to Faro again unless you do some planning.

Not Verified |   New terminal run by lazy staff. Smelly toilets, miserable food outlet staff, and when our BA flight was delayed due to technical difficulties they couldn’t be bothered to announce anything, so people were queuing at the gate to ask for an update. Shocking