Singapore Changi Airport

Not Verified | Staff are incredibly rude and have a really bad attitude. The airport is hard to get around for transit passengers, poorly designed; I really don't know and how it is getting all these incredibly great reviews and claims to be the best and what sort of standards they have. I admit the airport is clean but that's it, arrival and departing passengers are able to mix and are on the same floor? No clear signs, or pathways just big space dim lights, and poor customer service.

✅ Trip Verified | Changi Airport is a beautiful Airport and we have visited several times. However, this is the first time I have visited since they rolled out the fully automated arrivals declarations and the automatic biometric gates and it is absolutely awful. Basically the technology is not up to the task (constantly crashes and jams), older people struggle with following the computerized instructions, and staff are unbelievably rude and unhelpful. The whole process actually makes you feel like you are entering or exiting a police state. We had awful technology fails and rude unhelpful staff both arriving at (from memory) Terminal 2 and departing from Terminal 3. LAX has a reputation for belligerent staff but our last trip there in 2022 was a much better experience than at Changi.

✅ Trip Verified | Today, I arrived at Terminal 4 with my 5-year-old and stood in line at immigration. Finally, it was my turn, but the computer system malfunctioned. The immigration officer asked a colleague managing the queue for assistance, and a lady officer who was on duty around 8 pm helped us to another counter. However, she then directed me to rejoin the new queue. I explained that it wasn't fair, especially with a child, but she became defensive, telling me not to throw a tantrum. I hadn't even raised my voice; I was simply trying to convey that I shouldn't have to rejoin the queue. Unfortunately, she lacked empathy and ignored our situation. I believe she could benefit from additional training and better handling of situations when there's a system error, rather than making passengers like me feel like i am at fault.

✅ Trip Verified | I have celiac disease and eat a gluten free diet. Before my flight I check if there were food options for gluten free on Singapore airport website they stated that there were option 5 so I thought I would be fine in packing lighter however once reaching the airport I went to all the recommended places and none of them had anything gluten free. Therefore over my 5 hour stop over I was unable to eat anything. Changi airport should update their website to be reflective of what is available. Other then that the airport run smoothly and was clean.

Not Verified | It was the worst experience I’ve ever had. The staff of any airport in the world is the face of the country, you will have the first impression of the country by them, they gave us an awful impression, we came as a family for tourism, I was shocked, they were unprofessional, disrespectful, if you ask, no answer no clarifying, and they do it like a gang, they will not let you complain in formal way. I will never go there again or recommend anyone else to visit. I am not talking about one staff person, they were in general having this attitude. You should give them a practice session before hiring them.

✅ Trip Verified | This airport is a nightmare. Perhaps my expectations are off as I haven't travelled since covid (between London and Australia once or twice a year minimum previously). The terminal you are leaving from changes constantly and nothing to let you know. Multiple full security check. Last one as you are boarding which is why your boarding time is more than an hour prior to take off. I'm currently sitting in a small waiting room with the rest of the plane occupancy after having gone though security again. This means I have no water and couldn't relax. Have my passport and boarding card ready. Take all my electronics out and shoes off. Flying with Singapore Airlines I had previously rated them as one of the best and most comfortable. If it means another transit through this airport, I won't be doing it.

✅ Trip Verified | Changi is just a very practical, accessible, and extremely iconic airport with great terminal seating with phone charging and wi-fi is very good as well to. Overall Changi is a very good airport with great facilities and terminal access.

✅ Trip Verified | Always a pleasure to either depart or land at Changi. Scrupulously clean, well sign posted, easy access to the terminals with the skytrain, excellent variety of shops and restaurants and helpful airport personnel. My only negative is the Terminal 1 airport pool. It is a bonus to have the use of a pool, in pleasant surroundings and the pool itself is very well maintained. In the many years I have used this pool transiting through Singapore, inevitably the admission price has risen - from SD $5.00 to SD $27.00 and no longer includes with the admission price a free drink and the pool opening hours have been reduced. I accept these changes but I do think for the very expensive admission price the women’s changing room is well below par. No cubicles to get changed and therefore no privacy, one small bench to put one’s belongings whilst getting changed, lockers that are awkwardly positioned (and two were broken)so pool users have to jostle for position to use them, two hairdryers that did not work (I reported this to pool staff) and the area was clean but not up to Changi standards. Part of the changing room is also visible from the pool side area.

Not Verified | Had an outbound flight on MH from Changi Terminal 1. Departure gate D38 is shared with D48 and D49 with common entrance and security screening. At the time i was to enter the gate, there were two flights - MH and FinnAir - open for boarding. Two queues were formed, with NO signage indicating whether there was any specific queue meant for FinnAir and the other for MH. The only sign was for FinnAir Priority pointing to the left queue. Both queues were long and slow (5 min to reach the gate check before entering). Passengers were mixed up. Since the Finnair Priority sign pointed to the left queue, i chose the right queue for my MH flight (not that there was any other sign saying where passengers should queue). Unfortunately for me, after queuing 5 minutes and reaching the officer at the entrance (checking the boarding pass), I was told I was in the wrong queue and had to queue again at the back of the other. Another 5 min to queue and get past security check. Luckily still had a few minutes to get in before closing. There is one lady staff going around asking people to put away the trolley, don't eat whilst queuing, empty pockets etc but she also didn't tell people the correct queues. When asked, she had to think before suggesting the queue. Despite being a world class airport, Changi seems inexperienced in managing shared gates - lack of adequate signage, not service friendly to allow passenger to proceed for security checks (which was also shared at the common gate area), and no early information on the segregated queue and the one Priority sign pointing to wrong queue. Lucky I still got through queuing twice in time for boarding. Epic fail in queue management and customer service.

✅ Trip Verified | The security checking carry on bags is when you are going to enter the boarding gate, and there is no restroom inside the waiting area. Since the airplane is late for 45 minutes, some of the passengers would like to go to restroom, there is no TV screen or staff answer when will boarding flight will begin. The staff at the checking point telling the passenger if they would like to go to rest room, they needed to have their boarding pass and passport to re-enter the gate, but if they are not coming back in few minutes, they will not warranty they can boarding the flight on time.