Thai Airways

Flight numbers we were on were: TG917 LHR-BKK 23/01/13 depart 21.35 arrive 15.55 on 24/01/13. TG725 BKK-HKT 27/01/13 depart 15.35 arrive 16.55. TG204 HKT-BKK depart 10.55 arrive 12.25 on 07/02/13. TG916 BKK-LHR depart 13.30 arrive 19.35 on 07/02/13. Staff both on the ground and on the plane were professional. We travelled economy and although have never been in a position to travel first class felt like we were being treated fairly by staff as nothing was too much trouble. Much appreciated soft drinks were offered on a regular basis throughout the long journey. I suffer with Arthritis in both knees and I had asked my travel agent if this could be mentioned in the event I may need some assistance. When we arrived at BKK there was a member of staff waiting with a wheelchair when I got off the plane. On the return I was in a considerable amount of pain and as soon as we checked in at Phuket to travel via Bangkok back to Heathrow I was asked if I would need assistance which I accepted. The seats we were allocated on the journey back to Heathrow had extra leg room which was much appreciated as I had to put my feet up on pillows on the floor to alleviate the pain.

LHR - BKK return. Managed to sleep approx. 7 hours on the outward flight food and drink adequate but nothing special. Its a shame that the seats do not convert to fully flat but our flight price was reasonable staff and service were good. The return flight was pretty uneventful food and drink quality and availability are just OK (the cheese platter is very poor) staff again helpful and friendly. Sadly Thai are not quite up to the standard they were a few years ago.

Frankfurt - Bangkok - Suratthani. Staff was very friendly and engaged both on ground and in air. A mid-flight extra menu which I asked for (FRA-BKK) came with crackers cheese and fresh fruit of different kind neatly arranged (in economy!) and made up for the unavoidable discomfort of an 11-hours flight.

We fly Thai Airways Business Class every year from Zürich to Sydney. Although I have always loved Thai I was very dissatisfied this time round. The food on the Zürich-Bangkok leg was terrible and on the Bangkok- Sydney leg even worse. The only time we could eat the food was from Sydney to Bangkok. They are obviously saving money! The service also clearly lacked the famous Thai smile!

RGN-BKK-AKL return. Service as usual with TG varied greatly. I received a personal welcome by the purser on the 1 hour RGN-BKK leg but no equivalent on the longer flight to AKL. There is no consistency how you are treated by staff and in general they were just going through the motions with no warmth or personal touch. Food was good the alcohol selection was great as was the entertainment. Overall everything was good but not great.

London to Bangkok return. I found the staff very pleasant friendly and helpful and the seats were reasonably comfortable. The inflight entertainment was very good with individual screens for each seat. The food was good and we were kept supplied with as much water and orange juice as we wanted.

Chiang Mai to Bangkok. I booked them because of the excellent flight time which connects to my next flight perfectly. Also I haven't flown with them for a long time so decided to give them a chance again. It was fine overall being a short flight of 55 minutes we were still given a snack box each and tea/coffee service. I was however disappointed when at the BKK airport they parked on the tarmac (they often do even for International flights!) and had to take a rather long bus ride to return to the terminal. I saw a lot of boarding channels being left empty so I was disappointed at this.

HKG-BKK. Flew on A380. The whole trip from check in to the actual flight was excellent. The check in staff were friendly offering help to the person I was travelling with who has a slight disability. The lounge was good and nicely designed. The aircraft was clean and modern. The new seats are excellent. The seat was comfortable roomy with plenty of storage. The cabin crew were excellent chatting with passenger before take off. They seem very proud of their new aircraft. The food was excellent. On a flight that was under 3 hours we received pre-lunch drinks a four course meal and hot towels were handed out at least 4 times. The staff could not do enough for you and they handled the meal service with efficiency. The aircraft was late arriving HKG and we were advised of the reason why and always kept up to date of the new departure time. Overall Thai offered and excellent product and experience and I would highly recommend their A380 aircraft.

SIN-BKK-TPE: SIN-BKK B773 service with the brand new A380 business class interior. The new seat and entertainment system is fantastic. Crew very hard working. Drink service meal service and then constant drink runs throughout business cabin. Unfortunately BKK-TPE was on an older A333 with an ancient interior. The IFE screen was small and blurry and the footrest would not operate correctly. However the crew were fantastic again so made up for the dated cabin. The highlight of the trip was the ground staff in SIN and BKK from check-in clerks to lounge staff to gate agents who all looked after me so kindly as I was in a wheelchair. I can't wait to fly TG internationally again if this was any indication of their service. Would have given seat comfort and inflight entertainment 5/5 had it not been for old A333 to Taipei.