"meal was mediocre Western food"
R Berteher (Thailand)
✅ Trip Verified | This flight used to be operated by Thai Smile Airways, which is currently being shut down. Thai Airways International (THAI) operated today's flight. The biggest change in the operation concerns the business-class food. Thai Smile used to give us a choice of 2 tasty Thai meals (often one with rice and one with noodles). On today's flight, THAI offered no choice. The meal was mediocre Western food: macaroni & chicken in a bland tomato sauce. The dessert was a nondescript cake with a few flakes of coconut on top, versus Thai Smile's usual offering of something that included a lot of fruit. Please bring back Thai food! Both Thais and foreigners like it!
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Chiang Mai to Bangkok |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Service is random”
P Gregory (United Kingdom)
✅ Trip Verified | Flew Thai with my wife. Outward trip has a broken table and return trip ripped my jeans on sharp bit of metal not screwed in properly. Cabin crew wrote a report and took photos, was told to submit a claim to Thai Airways. Despite weeks of producing all documents and photos over emails has a reply saying nothing wrong with seat. Total rubbish and cabin crew report should have reflected this. Basically they are lying, they are now an airline without any credibility. Service is random and all round gone downhill. Have used them and EVA many times along with BA on this leg and sadly as BA have pulled out Thai service is now at rock bottom, no better than a budget airline trading on past glory!
Aircraft | Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to London |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“It’s a total rip off”
Lawrence Osborne (Thailand)
✅ Trip Verified | This is a route which in Economy usually runs about $120 or so. I paid $485 for Business thinking it might be worth a more comfortable ride, even if it’s only an hour. Mistake. The economy and Business seats are exactly the same. Exactly. No privacy. No seat comfort. Nothing. It’s a total rip off. You are crammed together with people with smelly naked feet and your legs rammed against the seat in front listening to people broadcasting soap operas from their phone. What a joke. I’d ask for a refund but Thai Air probably couldn’t even manage that. My advice: just fly economy and save yourself $300. Obviously, I should have known.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Bangkok to Phnom Penh |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Overall journey was satisfactory"
Srikant Shankar Chaganti (Canada)
✅ Trip Verified | Over the years the Airline & its quality has undergone many changes, but service has been always good. Recently my family & me flew to Bangkok & back by TG-404 & returned by TG-409 flights (after nearly 7 years). The flight TG404 was full from Singapore & arrived 20 minutes late from Thailand & left 20 minutes late but arrived 10 minutes late only at Suvarnabhumi Airport. Service was a bit slow at start but Cabin crew was able to serve all passengers & clear the cabin in the short time of the flight. Unlike in the past, there was no drinks offered first but instead the Meal was served followed by drinks! Seems most airlines are doing this these days. We are Vegetarians & had ordered AVML meals on both flights. The meals were loaded in Bangkok itself & was in general satisfactory. However both meals to & from Bangkok were identical, AVML meals are normally served with Plain Yoghurt, but this was lacking. The toilets were clean & adequate. The aircraft seemed a shade Old but was clean & well maintained. Overall journey by Thai Airways was satisfactory.
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Bangkok |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"nice crew, good food and drink"
Tim Patrick (Hong Kong)
Not Verified | Delayed both ways by almost an hour. Flight itself good, nice crew, good food and drink offerings. I tried to change the return to an earlier flight but I found the thai website really hard to use. Loads of seats unavailable on way out only to find a half empty flight. Needed to return earlier but impossible to do on the website which seems very old fashioned and unresponsive.
Aircraft | A350 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Bangkok |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seat was quite comfortable"
25 reviews S Padayanan (Thailand)
✅ Trip Verified | Bangkok to New Chitose Airport, Sapporo, by business class on Boeing 787. The flight was smooth from check-in to boarding. The seat was quite comfortable and we managed to have some sleep on the way. The breakfast is OK though not large portion. The service was very good and the cabin crew was quite nice friendly and attentive. On the way back to Bangkok we flew on Economy class. The check-in and boarding was smooth. The seat was very good and the entertainment onboard was OK. However, some of the crew were not attentive on our request (we asked for seat change and a cup of hot coffee but we did not received any response) while the young male crew was nice and responsive to our request for coffee and he did making hot coffee for us right away.
Aircraft | Boeing 787 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Bangkok to Sapporo |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"wonder how they are still in business"
D Oscar (Thailand)
✅ Trip Verified | Lost my luggage, weren't able to provide any details, unable to speak proper English. Eventually delayed the delivery twice, and the luggage never arrived. They provide complete pointless documents to say they did their part. Result: no luggage, no compensation, and the customer service saying it's not their problem. This and countless problem with all their aircraft, really wonder how they are still in business. Note: I'm gold card member.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kuala Lumpur to Bangkok |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Horrible support"
M Xan (Australia)
✅ Trip Verified | Horrible support, useless ground staff at Bangkok. Missed original flight due to an IT issue at the gate. Then given wrong information by the Thai staff over multiple days. Lots of money and time wasted. Horrible staff at Bangkok made problems worse.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Bangkok to Hong Kong |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cabin crew was nice and pleasant"
25 reviews S Vanapan (Thailand)
✅ Trip Verified | Frankfurt to Bangkok. This time we flew Business class which was very nice. The check-in which run by Lufthansa staff was OK. The cabin crew were very nice and friendly. The seat was quite comfortable and we were able to have some good 4-5 hours sleep along the route. The food was OK, we asked the young female cabin crew for something more hot and tasty. She brought us Hot Tom Yum noodle with onsen egg and shrimp ball which taste very good indeed. We also enjoy breakfast that they served. Overall it was a very nice and enjoyable flight. We flew economy class on the first leg from Bangkok to Frankfurt. The flight was OK but the food was not at their best. The cabin crew was nice and pleasant.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Frankfurt to Bangkok |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seating was worn and looking very tired"
66 reviews Richard Laycock (United Kingdom)
✅ Trip Verified | I was really disappointed when I got on to the aircraft as the seating was worn and looking very tired. Then I ended up having a row of three to myself and then things changed. The food was really tasty and I managed to get about 6 hours sleep. This flight was on time, normally they have an hours delay.
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Bangkok |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |