American Airlines

✅ Trip Verified | First of all there isn’t enough space to describe how bad I feel on this page. We booked this flight 5/6 weeks ago to Yellow stone national park. Rental car booked, hotels booked, baby sitter paid for and booked along with a dog sitter. And vacation hours used up. And 9 hours before wheels up we get a notification that our flight has been cancelled. Zero remorse from the caller who we reached out to and absolutely zero try from them to get us on a flight. I don’t know how AA is still in business with the absolute poor customer service. I would rather rent a car and drive to a destination than fly with this awful company. And on top of that we are expected to wait 7 days for a return on our money that they took immediately upon pushing the book button on their app. I truly hope someone sees this review and actually tries to do better. But knowing big business care very little about their customers I would think I’m wanting something that will never happen. For the love of God if someone is looking to fly somewhere do not book with AA! Let my experience save you a heartache.

Not Verified | My flight New Orleans to Dallas was delayed so I missed my connection flight to Helsinki. Then it took AA 2.5 hours to find a new itinerary for me. That new itinerary was going to be Dallas - Dublin, Dublin to Helsinki and Helsinki to Vilnius, which added 15 more hours to my 20 hr trip and made me spend a night at Helsinki, and the airline didn't even pay for the hotel. They call themselves American but the service they provide is awful and NOT American at all.

✅ Trip Verified | A whole day of flight delays. Delayed 90 mins from ARA to DFW. Missed my connecting flight, but rebooked me for another flight that was 4 hrs away from my original departure time from DFW. Received numerous text messages about my departing flight gate change - the gate changed 4 times. Finally caught my rebooked, delayed flight 7 hrs later just to sit on the plane for another 40 mins to an hour before departing. Seriously, who can make this up? I honestly thought there were only two poverty airlines, but AA is right there with them. I wouldn’t recommend this airline unless you had to choose between the other two terrible airlines that somehow still exists. And even then, don’t make plans because you’ll be traveling for over 10 to 15 hours for an hour and a half flight.

Not Verified | This airline had the worst customer service, all of the flight attendants and workers were extremely rude, and borderline verbally harassed me because I did not return his "hello" quick enough. He then asked if I knew how to speak because only people who could talk were allowed on the plane. I was very offended and walked past trying to play it off as funny, then he continued to chirp at me as I walked onto the boarding deck. Not only did out first flight get delayed because they "overfueled" the plane, then out second flight got delayed for "mechanical issues" and then continued to keep us stranded on the plane with no AC. I will never fly this airline again. I don't know if it is a problem with DFW or American Airlines but I have never felt so uncomfortable flying in my entire life.

✅ Trip Verified | They delayed the flight several times, then right before entering the plane they took away mine and several other passengers’ carry-on, saying that there was no room left inside the plane. Then when I arrived at Fort Lauderdale airport they didn't give me my carry-on. They lost it. Absolutely unorganized work, poor service, uncomfortable plane and these small seats for $300, no free Wi-Fi.

Not Verified | Horrible flight which I had today on flight 104 from New York to London Heathrow after having a cancelled flight, and I don't even have my luggage yet. Disrespectful team unorganized, never flying again with American Airlines.

✅ Trip Verified | Check-in at SJU was nice and easy. No fast track, though. First flight was delayed by 90 minutes because of thunderstorm in SJU. Cabin crew, food, drinks as well as entertainment were good in the first flight. I had to run in CLT to make the connection. I made it, my luggage did not. I was pleasantly surprised when arriving in MSY I got an email to make arrrangements online to get my baggage delivered, so I did not have to wait to make the claim in person as it was late. Things to improve: food in the CLT-MSY was quite basic: a drink and a pack of crisps. At least a sandwich in a 2 hour flight would make it better. Also, I could not enter any VIP lounge. Flying business I took it for granted, as this is a common policy in Europe. My luggage was delivered to my hotel 24 hours later, so not too bad. Still, I would fly with them again.

Not Verified | Flight from Los Angeles to London. The space for your legs and general movement is on par with a cheap domestic flight! A 14-hour journey in these conditions is torture, not pleasure! Flug von Los Angeles nach London. Der Platz für die Beine und allgemein für die Bewegung liegt auf dem Niveau eines günstigen Inlandsfluges! Eine 14-stündige Fahrt unter diesen Bedingungen ist eine Qual und kein Vergnügen!

✅ Trip Verified | Customer service at the Savannah airport with American Airlines are absolutely unprofessional and rude to travelers. The lady that was helping me caused me to miss my flight and she wouldn’t even accommodate to me on a flight that would be convenient for me. She was training and was very slow at what she was doing on her computer. I had never experienced something this terrible with an airline and never expected this from American Airlines

✅ Trip Verified | Our first leg of the trip was delayed by American arriving late into HHH so our take off was delayed. Due to this our connection in Clt to Philadelphia was missed. A trip that should have taken 3 hours, took 15 hours. The delays in and out of Charlotte airport on American are despicable! This same delay has an entire plane of people running to catch connections that could have been made but instead it’s “no big deal” to rebook 100 people. I’ll never fly American Airlines again.