American Airlines

Will never fly with this airline again just dreadful. Manchester to JFK and back just one film each way overhead TVs in the aisles not seatback. Poor food terrible tea coffee not much better staff looked worn out and as if they wished they could be anywhere apart from working on those planes. Delayed 2 hours on the way back. Two hours sitting on the plane is no fun. Obviously no contingency plan there then! Next time I'll just fly to Heathrow and fly with Virgin.

I have flown SFO-MIA-Ecuador and back 6 times the past 2 years. Although the staff can seem a little long in the tooth and sometimes just mean I do appreciate the pilots. They seem to be a cut above the rest of the industry with those 757's.

Having just flown American Airlines for the first time from JFK to London Heathrow I can honestly say AA are a contender for the worlds worst airline. From the state of the plane to the poor quality of the food to a laughable 1970's entertainment system all compounded by a disinterested flight crew. As a regular intercontinental traveller used to flying airlines such as Emirates Singapore Qatar etc I was truly shocked by how bad AA really are. What made it funny was reading the CEO's editorial in the inflight magazine his goal of being the worlds best carrier is a long way off.

My trip from Toronto to Bogota has not happened yet as the connecting flight from Toronto to Dallas was delayed due to mechanical problems based on what we were told and they did not allow us to board the flight. The AA reps had us wait in front of different counters for more than 5 hours without resolving anything to more than 20 people. In addition they had to handle the receiving flights. The staff was rude and not friendly at all. I gave up and agreed to have my trip delayed by one day losing one entire day in my vacation plans. I hope today it will be different. I will never use this company for my business trips.

LHR-LAX-LAS-LAX-OGG-LAX-LHR Nov 28 to Dec 9. I had a 2-week trip to 3 destinations in America all on American Airlines. All 6 flights were punctual and flight attendants on all flights were polite and friendly especially the last 3 flights. The new business class seat in AA's 777-300ER is the most comfortable I've had. Slept very well on both flights between LHR and LAX. I was also satisfied with the unexpected angled flat bed business class seat on LAX-OGG-LAX flights in 767-300. Overall I was very happy with their service and products. If AA ground staff can also deliver the same good services then AA will become a true premium full service airline in America.

My family and I traveled on AA from CDG (767-300) DFW (MD80) Sat 14 Dec and was completely satisfied. AA excel in two areas: 1) The super friendly hospitality of their Cabin Crew and 2) They provide meals that will fill you - their pizza prior to landing is sumptuous and most memorable. Their aircrafts are old and their IFE very ancient. So if price is a factor (especially when traveling with family) they will deliver satisfaction. The game changer is when their fleet is replaced with the latest in IFE offerings!

Recently flew with American to and from Key West FL. It seems overly obvious that this 'old' airline is staffed with employees who are looking forward to retiring. Late flights unusual delays on the tarmac fake smiles and just the feeling of being on a cattle car. The days of friendly flight attendants is but a fond memory.

To start with my departing flight to Dallas was canceled due to bad weather. The AA rep couldn't have been less helpful. In addition when she re-routed me the new flights had no first class seats. Therefore I expected a refund to fly coach. They refused because I supposedly got a special rate which was still more than double of the coach rate and I was not eligible for a refund. On my flight home the first class section had no TV or movie and had nowhere to plug in my headphones to listen to music. My best advice is to fly United.

JFK (New York) to LAX (Los Angeles). We got at the airport went straight through security which was extremely easy then sat at the gate for a while. No delays. We were in seating group 2 which was extremely convenient. We got 2 seats next to each other. They let us use all electronic devices. The only in-flight entertainment was 12 radio stations and a couple of magazines but it was a great steady flight. The food was fine. They provided a breakfast sandwich with ham and cheese on a croissant. The staff were friendly and it was one of the best flying experiences I've had.

AA 922 from La Paz (LPB) via Santa Cruz (VVI) to Miami. This flight is constantly delayed or even cancelled. Most of the time due to technical problems which means that airline politics put cost control above performance and well above customer satisfaction. Always try to find a LAN flight before travelling with AA.