Frontier Airlines

✅ Trip Verified | I bought a ticket that included a "bundle", which is how Frontier works. My bundle paid for a carry-on bag, as well as a checked bag with extra weight (Frontier only allows 40#, and so I paid to upgrade to 50#). At the airport they tried to charge me because my bags were >40#, and I tried to tell them I paid but they didn't believe me and sent me to multiple different agents at the desk. When I finally got it sorted out, 30 minutes later, they allowed my bags (I ultimately had to pull up a screenshot of my original ticket). I missed my flight by 5 minutes because of that. Then they rebooked me but told me I had to pay $75 for my carry-on. I told them my ticket included a carry-on and even showed them the receipt, but the agent said "I don't see that from my end" and so I had to pay, otherwise I wasn't bringing on that bag! So it seems Frontier has lower prices but clearly gets that money back by scamming their customers into paying extra. It was my first time flying Frontier and obviously will be my last!

✅ Trip Verified | On November 4, 2023, we got in an Uber to head to the airport at 5:30am. We got to the airport at 6:00am. The flight was not until 8:30am We get in Frontier Airline ticket counter line around 6:30am. There were about 3 people in front of us, and several people later lined up behind us. I stepped out of line and printed the checked bag ticket and looked around for the baggage drop. I did not see one. I remembered on Frontier’s website that it stated that it would be approximately an $80 fee to utilize a ticket agent for your checked baggage drop instead of the self-help baggage drop. We waited in line at the ticket counter for about an hour. At around 7:15am, we were still in line and not moving. I walked up and asked the ticket agent where to drop my checked baggage and she stated you have to do it with me. At 7:30am the ticket agent makes an announcement that if you have your boarding pass you need to go to the gate. Several people including us asked what about our checked baggage and the ticket agents stated that the flight was closed and oversold and you cannot check any bags. We stated that we were here and have our checked baggage tags printed. The ticket agent got nasty with all of us and stated that they had to help the people get on the earlier Philadelphia flight and that we should get to the airport three hours in advance. We all looked at each other and we stated, we just need to hand over out checked bags. We also stated that we were here two hours before the flight and stood in line for over an hour. The ticket agent stated that the next flight was around 5:00pm. We asked what are our alternatives. The ticket agent said there are none with us, you can see what is available at other airlines. We asked are you going to give us a refund and the ticket agent said, no. My family and I stated, let us go see who has other flights. We went to American Airline ticket counter, with our tagged checked baggage in tow. An agent from American Airline asked us why we were carrying our checked bag. She said if you have a checked bag, you should be headed to your flight. We told her what had happened at Frontier Airline ticket counter. She went to talk with the Frontier Airline ticket agent and the ticket agent stated that we were not in line earlier enough. The agent knew that was not the truth because we had printed the checked baggage ticket and suggested that one of us should take an American Airlines flight with our baggage and the others take the Frontier Flight since we already had boarding passes and had purchased the tickets. We thought this was a good option and three of us headed to security. When we got to security and was about to present our electronic boarding pass, we learned that the ladies at the Frontier ticket counter had cancelled our boarding passes. We went to the attendant with the AA agent and she explained and the Frontier ticket agent stated that it would be $90 to reinstate the passes. The agent asked why, they already had passes and you cancelled them. Why would you charge them. The Frontier ticket agent stated that is our policy. So we walked over to the American Airline desk with the agents assistance and purchased 4 tickets, and had an uneventful flight to MCO. We actually arrived before the Frontier Airline flight.

Not Verified | Both flights were 2 hours late (night flights) which meant I got no sleep for those 2 days because I had to work in the morning. I will not fly Frontier Airlines again.

Not Verified |   We booked 3 premium seats in row 2 for the extra leg room and early boarding. We confirmed our seat choices only to have Frontier change our seats splitting our family up where our child cant sit with his parents. Despite communicating with them that our family paid extra to sit together, we were told our only option was to downgrade but at “no extra cost.” They said they couldn’t put us back together despite separating us in the first place. Now our family is forced to fly separately. What’s the point of paying extra and booking seats if it can be changed at any time without warning, notification, explanation, or remedy? We are frequent travelers on multiple airlines and have never encountered such lunacy. We will never fly Frontier ever again.

Not Verified | I purchased a roundtrip ticket for my girlfriend to fly from SLC international to Las Vegas International. I specifically purchased seat 3D for accessibility and leg room as well as a quick exit as she is currently disables as she needs a full knee replacement. When she boarded someone was in her seat, so she sought help from an airline representative who told her that she was wrong her seat was 23D which is way in the back, little leg room, long walk with bag to exit. It aggravated her knee so badly that it ruined our weekend trip. She ended up staying in the whole weekend in our room because she could barely walk. I attempted to contact Frontier to cancel the return flight as I paid for a different flight on American as I did not want her treated this way again. I never did get through until this morning and nothing. Pretty much too bad sir, we do not care we violated ADA standards and law, we don't care about our staff's unwillingness to fix the issues. We are doing nothing. Sad thing is we are talking 90 dollars. Its not even the money, its the point of how they treated her, disregarded her injury and then will not even give me an apology.

Not Verified | On April 13th I was overcharged $276 for a $75 bag. Support is only via chat and you cannot get a phone call. It took over 30min to speak with someone via chat. The first specialist claimed that the charges were for carry-ons (which we already paid for) and an overweight bag (which was paid for at the gate, and not by me) basically, they lied. The case was escalated and the person tried having a conversation in a non-stop circle in hopes of confusing me.

✅ Trip Verified | Ridiculous lines and was delayed 35 mins due to incoming flight but failed to do flight checklist until all passengers and baggage loaded, then pilot announced that the air in a tire low so they needed to change tire and everyone and their luggage had to be removed to change the tire. Went from a 45 minute delay to a 2 hour delay for no reason The luggage staff make it really uncomfortable for everyone else traveling. They literally made each individual regardless of size of purse or satchel get out of line and go over to a size rack.

✅ Trip Verified | We flew round trip from Minneapolis to Phoenix. This was our first time on Frontier Airlines. Terrible experience. Departure was 3 hours late. App never reflected a delayed departure. No reason given when we finally boarded. Seats were more tightly packed in than any other airline we’ve flown so on return trip I paid $39 for an exit row for my 6 ft 5 in husband. When we boarded, the seat that had been shown online as an exit row seat that I paid for was not an exit row seat. They had a different configuration online than the plane we were on. When I requested a refund they stated they don’t do refunds for seats and refused to accept any responsibility for the inaccurate seat map on the app. There were no plug ins for devices. No screens in seat backs. Seats did not recline. Carry on bags were $70 each. Checked bags were $60 each and had to be no more than 40 pounds or you paid even more. Snacks and beverages were offered for sale, not complementary like most airlines. When we landed there was not crew to direct us in so we could not deplane. We won’t spend a dime with this airline in the future. No customer service what so ever. Trip cost as much or more than a premium airline in the end.

Not Verified | Their kiosk was broken so I had to wait 2 hours for a representative to show up, and then they delayed my flight by two hours because one of the flight crew was late!

✅ Trip Verified | It is my bad for booking with them without reading the reviews. A silly mistake that wont be repeated! Their cheap fare that grabbed my attention, quickly more than doubled after adding expensive bag fees (checked bag $70, for only 40 lbd, and even more expensive for a carry-on!), and then there are assorted nickel and dime fees. There are no snacks or drinks unless you pay exorbitant fees ($5 for water or can of coke), and no way to charge electronics on board. The seats weren't too bad, unpadded though. But I only had an hour flight to Philly from Boston.