Frontier Airlines

Not Verified | Frontier had the worst customer service in my life. We get off an Aer Lingus flight with an hour-long layover. We walk over to the frontier line, rudely waving her hand at us to leave. She kept saying no, no, go away. She says we're closed, and every other airline, including Spirit, was helping passengers. We got some stuff from Dublin, Ireland, and she said to throw it away. Security let us keep it. The gate was chaos. The workers at the gate kept pulling other people over for no reason, even if their bags fit. She pulled someone over, saying pay $99. She started tearing up. She got to get on with a lot of other people's support. She also pulled me over and almost made me pay $99. Frontier Airlines does not care about anyone except for money. On the intercom, they canceled a flight for no reason. Worst customer service ever.

✅ Trip Verified |   Save yourself the time, $ and headache from the rude and unprofessional staff! It is not worth it! It was my first and last time traveling with them!!

Not Verified | This airline did not give me my refund when I canceled my flight within the required 24 hours. I contacted a customer service thanks to the help of Justfly, I spoke on the phone the same day I canceled, and they told me they would send me my refund within 10 business days. It's been more than 10 days and I contacted them to ask about my money and they told me that they were only going to give me a credit for another flight when that was not what they told me. This company is not reliable at all. They steal your money. I will not travel on this airline again. They are thieves. A customer service named Alma Disque was helping me and it was the worst help I could have received.

Not Verified |   You get what you pay for. No frills nickle and dime airline. Airline profits from ancillary revenue from water to luggage to a seat there’s a charge. Flying Frontier reminds me of taking a school bus when I was a kid. The service is so poor I’ve never seen a service rep make an effort to accommodate a passenger. I would believe that if they could charge for flight attendant smiles they would. This airline changes itinerary or cancels flights with regularity and their notification system is inconsistent. Sometimes the app notifies a passenger of changes and sometimes not. If you ever are in an urgent situation and need to speak with someone you’ll become disgruntled. In summary no frills and no service. It’s cheap but you get what you pay for.

Not Verified | They did not give us seat numbers and by the time we got to our gate they said you will need to wait, it is overbooked. We asked why did you pick us she told us the first lie "because you were late check in" although we checked in right after we received the email and were 3 hours earlier. Few mins later they said we did that because you did not receive your seats and paid for them. We ended up with our luggage sent to Milwaukee, we are going to Chicago paying 3k for tickets on different airline.

Not Verified | This is the worst airplane I have ever been on. To start, boarding the plane was a hastle. I almost did not get in on time due to the inconvenience of the staff. They told me my bag had to fit into an eyelash sized compartment. Since it didn’t, we had to pay 300 dollars extra just for our bag. Where do I start with the actual plane. Well, there was absolutely no space for our bags, even though we paid an extra 300 dollars. The leg space was absolutely horrid, and do not get be started on the cushions. The cushions were slipping and sliding off the seat, and my seatbelt was stuck under the chair. Overall, never riding with Frontier Airlines again.

✅ Trip Verified | Do not fly this airline as you end up spending just a fraction less after all the ridiculous charges. The worst airline I experienced. Should have spent the extra $20 to fly delta, after frontier upcharged me more than $200 for things like a carry on. I added my carry on with a $0 dollar additional fee (I had paid on the previous leg) and checked in. But they charged me $100 when I was boarding even though I told them I was not charged for the carry on which I added in my check in. They have you captive at that point and exploit that. Then when you get on, you don’t have seats that can’t recline and seat trays that are literally smaller than an iPad. Only the water is free (the bad coffee isn’t). Last time I fly on frontier and wish I could have given 0 stars. Not a sustainable business model.

Not Verified | My boyfriend and I arrived 2.5 hours early to our 5:15 am flight from Orlando to Detroit through Frontier. We were very poorly directed through a series of long lines wrapped around the entire perimeter of the airport. Hundreds and hundreds of people all waiting for Frontier. It took us hours to get through the line and we realized rather quickly we’d never make our flight. Mind you, the organization was horrendous. Attendants were trying to get groups of people to cut in front of our line, making people even angrier. We finally reached the front desk at 5:05 am only to be told very rudely, “The plane is gone, you need to leave. No refunds.” We were stranded at the airport with no money and no ride until my boyfriend’s Dad came and got us two hours later. Luckily we found another flight to Detroit through Sanford. This was our first and last time flying with Frontier.

Not Verified | The (already late at night) flight to Orlando was delayed by 30 minutes but this was never posted on their site. We waited without knowing why, and then sat on the plane at the gate for another hour because of mechanical problems. They had to restart the plane twice, and then they had trouble with the ramp. When we arrived in Orlando, they told us the wrong baggage claim area, and we waited another 30 minutes for our bags before finding the right claim area. When our bags came, they were soaking wet. Our returning flight was supposed to leave Orlando at 7 am, but was delayed by an hour. When we arrived at the airport, and tried to get in line, they stopped us at the gate because they had switched to a smaller plane and there wasn't enough room for the last 9 people to get on. The plane left without us and we all had to be rerouted. My son and I were separated from my husband and other son. No apologies, no explanations. They wouldn't even tell us what had happened until the plane took off. The new flight was scheduled for 8 hours later. Their compensation? They gave us 250 per ticket for our next flight. I do not want a voucher because I will NEVER fly frontier again unless I don't care if I get where I am going. Even if they give me free tickets, I will never fly Frontier again. They are the worst airline I have ever flown on.

✅ Trip Verified | Don’t fly with them. What should have been a 3 hour travel day turned into a 12 hour travel day. Outdated planes, feel like I’m sitting on a piece of wood. Out of control baggage fees, ridiculous weight limitations.