LATAM Airlines

✅ Trip Verified | Completely disjointed and disorganized ticketing/reservation system. We called their customer service so many times before our flight to make sure things were set after literally several reschedulings of our flights in the months leading up to our trip and we ultimately chose new flights for our itinerary. This caused so many issues with reticketing in their system that we did not find out about until our return trip. We couldn’t check-in, we couldn’t purchase bags online, and they completely messed up the final connection from LAX to SFO. For whatever reason, none of the flight agents at the check-in counters or customer service could find our LAX-SFO leg in the system even though we have the electronic tickets issued with numbers as well as receipts for the whole itinerary. As a result, they could only check our bags through to LAX and not SFO. We ended up spending over an hour during each layover and connection with check-in assistance or the customer service counter, even though our connections were short. Created a lot of stress around whether our bags would make it at all and if we would even make the next flight because the check-in agents were having trouble. On the final leg with Delta (codeshared with LATAM) I was stopped during boarding because my ticket was reissued sometime during the layover and became invalid. When the gate agent tried to pull my name up, she couldn’t find my ticket anymore. It was absolutely bizarre because my husband’s ticket was scanned with no issue. Took over 20 minutes of waiting and hand wringing and calls by the gate agent to fix the ticketing issue so I could get on the plane. LATAM’s system for handling ticketing is god-awful and the whole triaging process by their customer service is so slow and unhelpful. The Santiago International customer service desk spent most of their time trying to fix their backpack and clicked around looking confused for a solid 45 minutes before saying anything to us about what was happening. She asked us why WE canceled our LAX-SFO flight, which threw us into a panic because we obviously had done nothing of the sort and were desperately trying to get our tickets for the flight printed. We did our best to use Google Translate and speak in our (broken) Spanish but it would’ve been helpful if the agents could communicate at least a BIT in English. After another 20 minutes of silence from the agent clicking around, she finally told us to go to the check-in assistance counter before they closed because our flight was boarding in 30 minutes. Absolutely absurd — no help at all and she should’ve directed us there from the start. Additionally, it seems to be a known issue among the agents and based on customer reviews that the online system for pre purchasing checked bags does NOT work. But they seem to just accept it so you’re forced to pay the premium at the airport rather than honoring the online price. Food was absolutely awful on all the flights and they didn’t even offer snacks during the long-haul, international flights. Delta staff for our Delta connections were fantastic, on the other hand. Super helpful with getting our prepaid checked bag and ticketing issues sorted.

✅ Trip Verified | Fly with anyone else if you can! Paid extra for premium Economy. The seats were dirty from the previous journey and the in flight service never happened due to the fasten seat belt sign staying on for the entire journey despite no turbulence. It seems this was done so the the crew could stand around socialising at the front of the plane eating and drinking from the trolley intended for us. They had a great time with no work to do on a nice smooth flight. Complaint raised with the airline who dismissed the issues raised really rather rudely. Seems it's a good business idea to charge for a service that you don't actually have to provide, ice profits in a business model like this.

✅ Trip Verified | This was just one of several flights I took with LATAM, travelling between Peru, Chile and Argentina. Every flight left on time and arrived early. Check-in was always efficient and swift. And cabin crew were friendly and introduced themselves by name (think that’s a Premium thing). The LATAM lounge in Santiago is very good, with plenty of seating, nice food and beverages. I was impressed throughout by this airline.

✅ Trip Verified | Several small issues. First was a last minute equipment change which if I had known about I would’ve chosen a different seat. Second, the lie flat bed itself is not comfortable for side sleeping as the feet go under the seat in front. That said, most things were wonderful, especially the warm attentive crew. The flight was punctual and I felt well cared for. The IFE is ok and the food is ok, not great but fine. Really see no reason not to choose them again.

Not Verified | In flight experience was and is always fabulous, crew are friendly, generous and always with a smile, Cannot fault the crews. It is pretty much the only reason I continue to fly this airline. BUT THAT IS WHERE IT STOPS. The ground staff are swissport they are generally ok checkin too is ok. The website is a total failure, has to be the worst of all airlines it confusing, its paucity is a blight on the idiots who designed it. The Latam pass too is nothing but a rip off, sure they need to get back on their feet but the price gouging is truly shocking. Short trips are ok, inside south America is ripoff. Next they will charge for using the toilet. I despise this airline as a company, but the aircrew are always amazing.

✅ Trip Verified | Horrible experience, when my fiance and I arrived in Lima our luggage stayed in Chicago (where they already sold us a ticket with only 50 minutes transfer) even though we had to go from Terminal 1 to 5, which was two opposites of the Chicago airport. With no warning that this time was not enough to get on time into the airplane. For our luck my fiance could run and arrive there while the gates were closing and tell a lady that his fiancee (me) was coming and could not run any faster as I have asthma. It took only one day to get my luggage to Lima. However, they did not deliver it even though they said they would. So, my fiance and I had to go to the airport where it took around 3 hours to find my luggage as they also lost it inside the airport. When I asked for compensation for the inconvenience plus the costs of clothes and other things, they would only offer me US$94. Even though, that does not even start paying for the inconvenience and the amount of things I had to pay due to not having a luggage. I will never fly with them again.

✅ Trip Verified |  I bought a new suitcase for this trip and they returned it to me in terrible conditionsm. The suitcase has scratches, dents in the corners, and the wheels are malfunctioning. On the trip to Miami, they had not given me my suitcase when I arrived from the flight, they delivered it to me days later. On the return trip they delivered me in terrible condition.

✅ Trip Verified | LATAM Airlines made us wait an hour so they could get stairs or a connecting tunnel to get us out of the airplane. We lost our flight. Then told us that we could not board our plane because last call had ended. But airplane left way after they didn’t let us in. Told us our checked bag was removed from airplane. Had to wait in line for 2 hours so they could tell me they lied to me. My bag made it to NY, but I didn’t. Then did not print the ticket for milt flight to Atlanta to go to NY.

✅ Trip Verified | Both flights on time, due to very efficient boarding procedures. First leg on a brand new A320 Neo, Unfortunately the snacks that were served were unhealthy (full of sugar and fat). Staff very friendly.

✅ Trip Verified | Applying different prices depending on the country, for the same flight and at the same time, seems like a scam. Boarding is usually chaotic, with 7 different groups. Planes start being old and have very limited legroom. As many other airlines, basic faire comes without a carry-on, which means that prices are +50 USD. Surely not the worst airline, but not worth the money it charges.