LATAM Airlines

✅ Trip Verified | Very cheap flight, much cheaper than supposed low cost airlines, i.e; Azul or GOL. Smooth checkin and boarding. Luggage was very quickly delivered. Aircraft looked old from outside, but inside had been nicely refurbished.

✅ Trip Verified | I am a Latam Pass customer, I have traveled several times with Latam. I never needed any support. The first time I need to talk to them because I am traveling with a pet, and they took me for a fool. Between December 27 and 29, I called several times to reserve the space for the pet that would travel in the cabin with me. They told me to first talk to the connection and then call to arrange the space on the Latam flights. After arranging with Delta, Latam tells me that since it is a connecting flight, they cannot add the service on their own flights! They made me waste time, played with the illusion of a 10-year-old boy, were totally insensitive and wanted to make me pay a fortune to change the flight that they themselves want to force me to change!! It is a madness and a disrespect. Never again. They tell me "but it's in the terms and conditions.” A real nonsense and no one takes responsibility.

✅ Trip Verified | We attempted to check in multiple times on line 24 hrs before our flight at different times throughout the day and were not successful, ultimately the site said to check in at the counter at the airport. I thought nothing of it and got to the airport the next day. My ticket did not include baggage and I was aware that I would have to pay for these separately as was the case on the first leg of my trip. When I got to the ticket counter to pay for the baggage fees i was shocked to find out that the price at the airport was $426 CAD higher than what it would have been if i had been able to check in online. Not only was the price a shock but the customer service representative was rude and antagonistic, smirking every other second as if she was happy to see how much more money we had to pay to take our bags. This definitely feels like a scam by LATAM airlines to charge ridiculous baggage fees, we end it up paying $696 CAD for 3 bags or $232 CAD per bag. Beware of this scam, I will never fly with this airline again.

✅ Trip Verified | I have never experienced so much unprofessional behaviour. Had a flight from Sao Paolo to Madrid and they cancelled it at 2 AM right at the boarding. People went mad because they didn't offer any other information. People that were shouting and aggressive - they got the hotel and transport and the rest that were waiting until 5.30 am at desk with 1 desk officer without food and water got nothing except food coupons. The flight was rescheduled to 5 pm next day. Desk officer gave me food coupons and told me that I can book hotel and taxi by myself, just that I need receipts for refund. After submitting 2 cases I was refused by customer service.

✅ Trip Verified | Latam Airlines does not have good English speaking staff. Because of that, they are not able to understand what we are saying very well in the US. They also don't have a good online booking process. Here are all my issues with LATAM: 1. I paid for baggage fees in both directions for my flight. The reservation site has a single check for baggage fee. Naturally, I assume that it pays for both directions 2. I called to change my return flight. I specifically asked the agent to confirm that the baggage fees for the return would be transferred to the modified return flight, and the agent confirmed that it is indeed paid for both directions. I think this is probably where the trouble started. My assumptions is that when it is not a round trip, they probably charge extra baggage fee, but they are not clearly calling this out. 3. Everything went fine until I tried to get on my return flight. They told me my return baggage fees is not paid. I had to pay a very high baggage fees, which is nearly double the normal fee if I had paid upfront. Even if the reservation agent had understood me well, and informed me that I had not paid for the second segment when I made the reservation change, I would have taken care of it before getting to the airport. 4. I created a "case" on their support site to get this resolved. I explained the entire story and even uploaded the tickets, and the confirmation of the reservation change etc. After one day, I simply got an email from an agent called Alexander Vélez, saying that the baggage was only paid in one direction; and the case was simply closed! I did not even have a chance to discuss this further with an agent, or agree with the decision. 5. I called back to talk to an agent. The first agent I talked to said "Please wait till I look into the issue". Then, after 40 minutes of hold, the phone simply went dead!! 6. I called back again and talked to another agent called Angela. Her English was very "superficial", and she did not understand what I was saying, and she simply kept repeating the same thing over and over again, without understanding what I was trying to say. Towards the end, I asked her if I could talk to a supervisor or manager, and she said she was not able to transfer me! Bottom line is, flyers beware! Customer service is bad; English language knowledge by all agents is pretty bad.

✅ Trip Verified | I arrived to the flight and there was no kit with pillow, blanket and airphone. When I asked the flight attendant, she said there should be one in my seat and this was the only one I could have. I told her there wasn't any and she said she would try to find one for me, but she never return to say anything and whenever I would try to call the cabin crew, the light would just turn off without anyone coming to see me. It was a 12 hour flight overnight and the aircon was high, I spent all night without a single blanket and when I left the plane I saw that there were at least 3 or 4 kits on top where the bags were in the first seats. Which means there was an extreme lack of interest on the crew to care for the customers.

✅ Trip Verified | Check-in baggage was damaged badly and cracked open. Staff only offered $90 USD as compensation. That also took a long time for them to respond to any emails or calls. Will never fly with them again.

Not Verified | Chaotic boarding; 40 minute delay while in cabin for an 1h20 flight from São Paulo to Iguazu Falls. Will not fly them again and would recommend a different airline.

✅ Trip Verified | Do not fly this airline, if you have the choice. The fact that this airline (like many) have started charging people extra for carry-on bags is disgraceful. Virtually every traveller brings a carry-on with them and imposing a last minute charge on customers is absolutely unprofessional and cheap - especially when the bag amounts to half the ticket cost. As a boycott, I will be writing a 1-Star review every time I fly with this airline and they pull this nonsense. Treat your customers with respect, if you value their business. Period.

✅ Trip Verified | I bought a flight through kiwi from Foz de Iguazu to Warsaw as final destination. On the 10/12 I was at the airport in Foz de Iguazu, and we boarded on time. Around 22.00 I woke up and a couple sitting next to me mentioned we are landing as an emergency in Rio de Janeiro, I was shocked and thought they were joking. And they repeat they have to change due to weather conditions. We are on our way to Rio de Janeiro, from that moment I knew this would be a hell of a journey. We landed in Rio de Janeiro and the crew said they have to change because by law they have completed the time established at work. First thing, passengers don't need to leave the plane because the change of crew is coming, and we will fly back to São Paulo. We waited in the plane for one hour, after that around 23:30 we have to get out and wait without knowing how long we would be waiting. I decided during that time to speak to one of the staff from LATAM, and mentioned I have a flight to London at 23:45, obviously I missed this flight and I will need to know what would happen next. The staff said don't worry, we will wait a few hours here and once we get to São Paulo you should request a new flight to reach your final destination. Around 02:00 AM we boarded again the flight and flew to São Paulo arriving at 03:43 AM, I go to the LATAM office, explained what happened and showed my boarding pass. Staff said you should go to the office on ground floor, they will reissue a new boarding pass for you. The queue of people that missed their flight was incredibly long, I wait in the queue for 3.5hs until the previous staff told me wrong that queue was only for domestic flights. I need to go to a different terminal. At that moment it was already 16hs at the airport. Once again to the LATAM office, and request for the boarding pass to London, they told me they would check with British Airways if they have a seat for me. They confirm I will be able to flight they booked me the new flight and I asked, yes that's okay but I do have another connection missed due to the delay of LATAM. My final destination is Warsaw, not London. Staff said I will give you a document to request to the other airline to give you a new flight. Another lie from the staff of LATAM. I decided to believe in her word. Waited for my flight until 16:00 Already 24hs at the airport. When I land in London I go straight to LOT office, I showed the document, and they said this document is not valid without boarding pass. For my surprise the useless document they gave me it was not valid without a boarding pass. I asked then, what should I do? I'm very sorry, but you could contact either LATAM or buy a new flight ticket.