Spirit Airlines

✅ Trip Verified | Do yourself a favor and stay away. The flight was delayed because some vip person had entered Vegas and the airport had not let them fly for 1 hour and 30 minutes. Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land. They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party. I asked them to take it to ticketing so my family member could pick it up. Cheap and delayed plus rude staff.

Not Verified | I purchased my daughter a ticket under my account. The system changed her name to mine but kept her date of birth and information in the purchase. When I called to have the name changed they told me I was unable to. They said I need to cancel but it was going to cost me $200 to do so. They then tell me to rebook but the new flight would cost $485 dollars and I couldn’t use the $50 voucher they gave me because it’s in my name. Once it was all said it done and $700 dollars later, she had her flight. Gets to the airport at BWI and was told her flight is delayed 4 hours. And since it’s delayed so long that she won’t make her connecting flight. She would have to reschedule her connection and the only thing available is at 7pm on the 17th of April! They want my 18 year old daughter to stay in an airport for 19 hours. They said we can give you a meal voucher for $7 and hotel voucher. My daughter is 18 and alone which means she cannot check in to a hotel. So once again no solution. Only option I was told was fly out tomorrow night and get to New Orleans after midnight on the 18th. Which means she is missing reasons she is supposed to be here and making the rest of the time here that much more difficult. Not to mention the 2 hour drive to BWI them back home and then again to BWI the next day. Absolutely absurd how airlines are able to mess with people’s lives and money this way with no repercussions or care because they know they can do it.

✅ Trip Verified | Occasionally my cheap bone takes over and makes me forget the last abysmal experience with this awful airline. But each time I’m reminded- don’t do it, it’s a trap. You’re not actually saving money due to their nickel and dime policies. Their employees look unhappy at best and are generally rude. Like every time. It’s wild. I’m a positive person and it’s beyond me how consistent a negative experience Spirit Airlines provides.

✅ Trip Verified | This has been the worst experience flying I have had in my past 10 years of flying. I booked 2 one way tickets from Fll to ROC, or so I thought. The first $250 was only a “reservation fee” and that I had to pay the difference of $230 to confirm and actually “buy” the ticket. Of course I’m upset about this, but I pay the fee because I was literally at an Airbnb from doing a 7 day cruise with carnival and needed to get back home. I then arrive the next morning at 6am (flight isn’t until 7:55am) and I run into an issue with my luggage. Apparently the previous $480 that I spent did not include my 2 checked bag . At this point I’m trying to go through the line and pay with Apple Pay at the desk and they inform me they don’t have Apple Pay. Now I’m frantically trying to get money out of the atm that has posted that it’s tap to pay and it doesn’t work. I then shove my clothes into 1 suitcase and had to call customer service to pay for the bag over the phone because the option was not available online. After another 25 minutes on the phone everything is finally done. I get into line to give my bag up and go upstairs and in told I can’t load the plain because my luggage was too late. I was also told that I would have to pay an additional $99 per person to rebook my flight. I had a complete break down and nobody cared to help me make something work until I lost my mind. Only until then did the boss make the change without the money . Everyone at the front counter were rude and had very disgusting attitudes. I would definitely never recommend Spirit to anyone.

✅ Trip Verified | I had the unfortunate displeasure of flying with Spirit Airlines, and it was an absolute nightmare from start to finish. The moment I stepped onto the plane, I was greeted with a putrid odor that lingered throughout the entire flight. The seats were like sitting on concrete blocks, providing zero comfort for the duration of the journey. To add insult to injury, our flight was delayed without any explanation, causing us to miss our connecting flight despite the fact that the plane was still at the gate. The airline's lack of coordination and communication left us stranded, missing two reservations and only provided a measly $42 for meals, which barely covered a fraction of the cost. We were forced to fly out the next morning, adding more inconvenience and stress to our already disastrous travel experience. And just when I thought it couldn't get any worse, our return trip was plagued by yet another delay, this time because they were waiting on someone else to board the plane. Spirit Airlines is undoubtedly the epitome of incompetence and negligence. Save yourself the trouble and never fly with them. They are consistently behind schedule and fail to provide even a semblance of decent service. Avoid at all costs.

Not Verified | I flew Spirit for the first time earlier this week. Huge mistake. I will never fly with them again. I won't go in to all the details other than to say that the first flight was over 3 hours late, but there were so many other bad issues with this airline including their gate employees yelling at customers when they caused the chaos that confused everyone. The couple next to me at the airport waiting for our plane said the same thing, "this is our first and last time flying with Spirit."

Not Verified | We were delayed five times and our flight eventually got cancelled. Rather than making an announcement to all passengers what the options would be, two agents were available to talk to one customer at the time, basically telling us that we can be stuck in Orlando for two days, or take the refund. None of it came with a sincere apology and people were left to their own devices at 11pm on a Wednesday night during spring break week where rebooking anything reasonably priced was out of the question. We ended up having to drive to Detroit (18 hours) and lost two days of vacation time. We will never fly with Spirit again. If we could enter 0/10, we would.

✅ Trip Verified | I paid for a round trip ticket & confirmed my seat 24 hrs before the flight was to leave Atlanta today (Thursday 3/28/24 at 9:11 am from Atl to RSW). At 11 pm on the 27th Wednesday, I received an email that my flight was canceled. At 5 am, I received notice that I was rebooked on Spirit for FRIDAY 29th at 8:30 PM. There were no weather delays and no issues with either airports. They were either overbooked for my flight or it was mechanical. Customer service would not disclose the true reason. I asked if they would put me on a Southwest flight (seating available) for today (Thursday evening) to get me down to Fort Myers, but they refused. I am in a wedding and I will miss the event if I fly out on Friday evening. I asked if they could fly me into Miami and I'd drive over 2 hrs to Fort Myers. They said that it would be an extra fee to rebook me to another airport and all flights were sold out for today & Friday to Miami. The cost for me to arrange a round trip ticket with another airlines is over $650 which I can not afford. So, now I am now having to drive 10 hrs each way for no fault of my own. This company should have a class action lawsuit filed for their actions. Customer service was the worst. I spoke to a so-called supervisor and he was a joke.

Not Verified |   It was a Horrible Experience I book a flight from San Juan to Orlando on March 26,2024. The flight was scheduled to depart at 329pm and arrive in Orlando at 647pm. We boarded fine, we left the gate at 330pm and we went about 200 feet and the plane stopped for an hour then Captain said that we had Landing gear computer issues and we needed to get back to the Gate. So we did. We waited 4 hours at the gate. Leaving at 830 pm. So as of 830 it’s been 5 hours since we first boarded. So my point is The least Spirit can do is offer us Soda and snacks cause the food and beverages at the airport are very pricey. Also the seats are so uncomfortable. We finally landed at MCO at 1109. I will never fly Spirit again. A very disappointed customer

✅ Trip Verified |   This was my first time in almost 15 years flying Spirit. I had sworn them off due to their high baggage fees and tendency to attract many noisy children. This time, I carried with me only a backpack, though it was quite stuffed. I had been concerned that Spirit might charge me a carry-on fee, and I was relieved and overjoyed (almost in disbelief) when that didn't happen. Basically, as long as you only have one bag and it can fit snugly underneath the seat in front of you, you're fine. The aircraft was clean and looked quite modern. I was seated in the second-to-last row and had three seats all to myself, as did the young man who sat across from me. The entire row of six seats behind me were empty (except when a FA sat down to eat his takeout dinner). The downsides are no IFE or WiFi (you'll have to bring a book) and you don't get any type of snack or beverage without paying (not even water), but for me this is no problem. For the lower airfare, I'm perfectly fine with bringing my own lunch and an empty plastic bottle through TSA to fill at the water fountains. Due to aircraft repositioning, we left the gate 45 minutes late, so I'll have to ding the airline at least half a star for that. The first officer (who spoke faster than John Moschitta) told us he would try to keep our airspeed up to try and make up some of that time, and he kept that promise as our flight time was a fairly brisk 2:22 (wheels up to wheels down). Pretty impressive considering the headwinds as we approached Chicago. Oh, and the lines at check-in moved very slow. I'm not a fan of the way Spirit lets people purchase tickets last-minute at the check-in counter as it holds up the lines. One thing before I forget: on the A321N aircraft that Spirit uses, there are NO WINDOWS in the very last row of seats. Many airlines (including Spirit) now charge fees for advance seat selection, so bear this in mind if you select a "window seat" and you wind up with empty bulkhead next to you. Spirit needs to be transparent about this. Other than this, I'm pretty satisfied overall and I'll certainly consider flying with Spirit again if I'm going on a short domestic trip where I only need one or two changes of clothes that I can fit into a backpack.