Spirit Airlines

✅ Trip Verified | I purchased my airline ticket with a date and time that will work for a business meeting I was conducting at 9:00 am in Baltimore and the airline rescheduled my trip for 6:00pm when my initial departure time was 5:30 am. I didn’t get notify of the changes until 3 days before when I got an email to purchase a luggage and I noticed the time had changed. I contacted Spirit and spoke to a supervisor and she simply said there’s nothing she could do for me. I do not recommend this airline at all, they really sucked and they make constant changes to the itinerary without considering the clients needs. Very disappointing

✅ Trip Verified | Called customer service as we had an issue with agent at the gate, customer service was able to fix the issue and help us ASAP. Great customer service. First time ever called them and we fly spirit a lot.

✅ Trip Verified | Spirit Airlines is a complete disaster from start to finish. Their website is an absolute nightmare, a digital wasteland where functionality goes to die, leaving customers stranded and infuriated. In-person interactions are equally dreadful, as the incompetent staff at the front desk stumble through their tasks with all the grace of a blindfolded bull in a china shop. And don't even get me started on their so-called customer support – a band of inept liars who gleefully promise resolution while delivering nothing but frustration and disappointment. Flying Spirit is like willingly subjecting yourself to a special circle of hell reserved for those who enjoy torment and misery.

✅ Trip Verified | Terrible airline. The staff spoke in a condensing manner when checking in. One said to me to come but still had someone in front of her and threatened to send me to the back of the line and then I responded how can I come in front of you if you still have someone there. Got to Miami and noticed my designer suitcase was damaged but I had to leave because I had another flight. When I got home finally I sent a message and their staff said I had to have reported when I collected my bag. There was no staff to report to and I assumed a good airline would have cameras they could use to verify claims. The customer service staff said they keep their price down by not having to do anything about it and he closed the chat.

✅ Trip Verified | The flight and staff were very good. HOWEVER when we picked up our luggage one of our suitcases was damaged. Our ride was awaiting so we had to leave. We did not realize the extent of the damage to the contents until we got home. When we tried to call Spirit airlines to file a complaint 2.5 hours later no one could still send us the paperwork. This is a horrible system and they should be ashamed of themselves.

Not Verified | This is probably my worst experience with an airline ever! If you can, avoid this airline at all cost! Seats didn’t recline, got not sleep whatsoever. 5 hrs in the air. Yes no frills but they wouldn’t even give you water. Avoid this airline!

Not Verified | I had the most horrible experience with Spirit Airlines. First they changed my flight from evening 8 pm to morning 7 am with 6 hour lay over in Las Vegas. Original booking had 2 hour layover. Second we came to the airport at 4 am for our 7 am flight. All other airline agents were there at 4 am and helping their customers to check in bags. No body at Spirit counter. No body even at 4:30 am. Nobody even at 5 am. Finally they come at 5:10. We were standing in line for hour and 10 minutes. We did not choose our tickets. We never do. We let airlines automatically assign the seats. We are fine with random seats. But this time this lady tells us that since we did not choose our seats, we may not able to fly in this flight. She says we have 50:50 chance to fly in this plane. I said I already paid for the tickets two months ago, how can I not have a guaranteed seat. She says she is not responsible that I did not choose the seat. She was trying to sell me business class seats. I told her clearly that I am not paying for the seat and I can take a random seat. She still stays I have a 50:50 chance to get into the flight and I may not be guaranteed to fly in the 7 am flight. She is not even offering me a reward to go in the next flight in case it is overbooked. Finally the guy next to her (even he only intervened after 5 mins) says I am guaranteed to fly in the 7 am flight since I paid for the ticket but will be assigned random seat which is fine with me. Totally unprofessional behavior. Horrible service. By the way, when I checked my bag at Kiosk, the charge for one bag was $89.

Not Verified | I arrived an hour before my flight and they said I can't check in because "I'm late to board which is so stupid." Other airlines take their passengers 15 minutes before they board. This was my first and last time using Spirit. They guy didn't let us board and made us pay $99 each for a new boarding pass. We originally were supposed to go to LaGuardia and he said there is not flight till 9pm. I asked him if they fly to JFK he said no we don't fly to JFK. He was lying and being rude and said their is flight for Newark. Don't even bother calling customer service they aren't even helpful not even the supervisor so useless and waste of energy. No wonder your flight is cheap never again.! Deserve no stars whatsoever.

✅ Trip Verified | It’s the worst airline ever, they depart before the time, just to make me pay an extra $99 to rebook for a later hour, and the employees were so rude and with attitude. Honestly it’s a waste of money and time to fly with Spirit! It’s my last time flying with this airline, absolutely the worst.

Not Verified | Coming from a young adult, I had traveled this airline with my parents. My parents had booked this airline to give a try, but did not check the reviews. Researching online, I have found that this airline had been famous for cancellations & delays. This was indeed true. My family had booked two different flights & BOTH were delayed for 2-3 hours. When we got our ticket, it had told us our flight would be delayed till 2pm, but the boarding pass had said 10am. Next to us, I had overheard a family wondering why they were charged for a bag when they had ALREADY paid. As confused as we were, entering the gate was very annoying. The flight had changed twice and could not give us the time we had expected. My family booked the vacation for a short span of time and we have already wasted hours of our day at our destination sitting by the gate. We were bummed out because when I tried to ask the front desk about our departing time, there were already 3 people in line complaining about how this airline had constantly delayed on them. Entering the plane was the worst. The rating I could generously give for the, comfort, entertainment & staff service was a solid 1/10. Even kids could not enjoy the 3 hour flight. I do feel bad for the review, but the delays had struck me with a nerve. I will never fly with this airline again.