Spirit Airlines

Flight 171 - December 8 2013. I used Spirit to travel to NY from FTL on December 2013 thinking that their price was affordable. To my surprise when I got to the airport and tried to get my on board tickets they charged me $25 per seat assignment so if I wanted to seat next to my husband we had to pay $50. To that they charged for carry ons $45. So add to your airline ticket another $70 per person each way for a total of $140 each. The seats were very uncomfortable and very thin with no cushion. They have the pre-reclined seats and they are stiff not to mention you have no leg room at all. We tried seating near the emergency door so my husband could have more leg room and that would have been better. I will definitely avoid traveling with Sprit. When you add all the hidden rates they charge you they are not worth it.

We flew from St. Thomas to Ft. Lauderdale on 12/30 and aside from the extremely rude ticket agent who informed me that the carry-on which I pre-paid for online was a personal item and not have to be charged yet could not give me a refund or a credit for my return flight aside from the fact that the flight was delayed leaving aside from the fact that the flight attendants wouldn't even give me 1 cup of water to give to my toddler and I had to pay $3 for a bottle of water the flight from St. Thomas to Ft. Lauderdale was pleasant. On the day we were returning to St. Thomas from Ft. Lauderdale the ticket agent was a little rude but helpful. Flight was delayed yet again for almost an hour. We get on the plane and were in the very last row. We get to St. Thomas and we go to baggage claim and wait for bags. We go to Spirit's counter and no one is there. After about 30 minutes a young lady appears and I ask her about the bags. I explain that we were told the bags were done but my bags aren't there nor are the bags of all the other passengers behind me. She doesn't even apologize for the inconvenience. Waited 2 hours at baggage and then another 2 hour process to do a lost luggage claim. Of course the flight returning our bags was delayed.

We booked return Portland to San Diego. This was the first segment and the plane had to be brought back to the gate everyone leaves and they reboot the computer. The flight left 2 hours late. As we manoeuvred into the seats (with a whole 28" between rows) the stewardess mentions the floatation device beneath the seat cushion. However in the event of a water landing there is no way anyone could ever get to those devices. Everything has an additional charge. The return trip was also 2 hours late. Finally just before landing we were given the option of signing up for a credit card for which we would be given enough miles for six trips. There were five adults in our party which would give us 30 trips - but why in the world would we ever want to do that?

I fly from Chicago to Dallas frequently and once on the flight service is generally good but nowhere near great. Seems rather clear that the company does not put customer service first in it's training and is focused instead on maximizing the income generated from each passenger. My biggest problem is the poor attitude of the check-in staff at DFW airport. There is a women who protects the gate opening to the ticket counters who should not be employed anywhere let alone in a customer facing role. I wanted to get a seat re-assignment which could not be done at a terminal and i was questioned and probed as if I was up to no good. The low ticket prices are the only reason why one should select this carrier and should do so knowing what other costs you may incur.

Just completed a round trip from BWI to Las Vegas. The service at Spirit was as I expected. I anticipated that Spirit was like the Greyhound of air carriers. For your discounted ticket you get the seat you will ride in and the storage space under the seat. If your personal items will not fit in this space you will be charged for a carry-on bag which is $100 at the time of boarding. The Spirit webpage has the baggage policy which clearly explains the weight and measurement restrictions. Checked baggage is $30 each and carry on is $35 if purchased prior to the start of boarding. Boarding passes should be printed prior to arrival at the airport to avoid a charge to use Spirit's printer. I did some research on the seating on the plane i was booked on and found that the seat spacing is the tightest in the industry. I opted to purchase an exit row seat which was well worth the $25 each way. Even with the additional costs for amenities I saved at least $100 on airfare compared to other carriers providing service from BWI to LAS. I would fly Spirit again tomorrow if needed. If you like having free drink service pillows and blankets then Spirit is not for you. Spirit is a no frills airline but they got me to my destination and back safely and on time. Most of the complaints I heard while on this trip were by people who paid for a flight on an airline and assumed they knew what they were buying. If you take the time to understand what you are buying Spirit is a bargain.

12/30/2013 to 1/3/2014. Flights 469 and 470. Flights from Dallas to Las Vegas went off without a hitch. Las Vegas to Dallas great flight. All in all I would definitely fly Spirit again.

I am a frequent traveler both international and domestic. I have used almost every major airline out there. Spirit Airlines is by far the worst I have flown. There is not a single positive thing I can say about them. I bought their ticket (Los Angeles to Lima Peru) because it was the cheapest. However they have so many hidden fees that it ends up being the most expensive option. During the 6 hour flight the seats were dirty with crusted food. I was thirsty so I asked for a cup of water. They told me they would charge me $5 and would only accept card. I told them I didn't have a card only cash. The stewardess had the audacity to say she could only offer me a cup of ice for free. I find their hidden fees to be outrageous. ($50 charge to check in a bag. 40 lb limit instead of 50 which is the standard. They charge another extra $25 for every 5 lb you are over the limit).

Dec 26 flight 451 PBG to FLL. Jan 6 flight 450 FLL to PBG. Spirit is one of my favorite airlines for the price. I fly o Fort Lauderdale to Plattsburgh every 2 weeks. Price is cheap for airline with fleet of all new A320 aircrafts. Almost on time except for bad weather.

Flight from Chicago to Ft. Myers was delayed 3 hours. We boarded the 100% full plane sat for an hour and a half and were told they couldn't get fuel. Everyone had to deplane and it was another hour before we were told our flight was going to be canceled. Another 50 dollar cab ride home and then they couldn't get us on another flight until Friday and our original flight was for Monday. We asked if they could at least get us on a flight to Ft. Lauderdale if all flights were filled to Ft. Myers and were told "no" we had to accept the first available flight to Ft. Myers 4 days later!

I fly from MSP to TPA several times each winter. I have used Spirit several times. I fly with a service dog. I have had very few problems. The seats are tight but my dog fits herself under the seat in front of me. For a 3 hour flight the prices can't be beaten. People who complain about extra fees etc. have obviously not read information on the website. It is all spelled out and should hold no surprises. I compare flying Spirit to taking the bus-absolutely no frills but it gets you where you want to go!