SriLankan Airlines

London to Colombo return. A330 which had angled flat beds in business class - the seat ends up at a strange angle where the lower end dangles down not totally flat/ no bedding apart from normal cushion/pillow and static blanket. IFE the old type which was poor and terrible picture quality combined with a basic headset made it not too pleasant. UL have gone back to the open trolley concept for meals which is so outdated despite being able to view all on the menu. Food relatively cold but selection good and tasty. Overall service remains quite amateur and not co-ordinated. Having been flying UL from 1995 I still long for the old days of 1st class where the Chief Steward actively managed the cabin service and every flight was a delight. But with UL you know what to expect - when its good its terrific.

Flew to Male. Check in including offering to book me my return seat because I was 4 months pregnant made me feel pretty positive about SriLankan Airlines. Flight was already delayed by an hour (due to late incoming flight). In the end we boarded 1.20 minutes late and then continued to sit on the tarmac for approx another hour without being told what was going on. The captain struggled to provide updates. Once airborne the experience didn't improve - shocking food staff were disinterested. Coming back was no better - again sat on the aircraft with no updates as to when we were taking off - the plane was boarded on time and we just sat there (nothing from the captain until we pushed back). The food on the return flight was even worse.

CMB-BKK-PEK Economy Class.Check-in and boarding relatively smooth. The staff were efficient and friendly but meal served on the first leg wasn't very nice. There were three choices of main dish. Rows 10-12 in Economy are between Business and a bulkhead/galley so that made things a bit more private. IFE okay but not on demand.

London - Colombo - Bangkok return. Both legs smooth aircraft clean and spacious service is excellent and food plentiful and of good quality. In-flight entertainment system a bit outdated. Great value for money.

Mumbai - Colombo - Heathrow return. The cabin was clean and well maintained. Comfort good in the economy seats. There was confusion regarding seat allocation (when a lady decided she would be assigned my seat for her baby - which was not the case) but the situation was handled quite well by the head of cabin crew. I am 6'5" tall and legroom is almost always an issue but crew and airport staff ensured my seats were booked on emergency exit or the front row. The meals were almost excellent. The in-flight entertainment could do with more channels and aircraft was quite dated on he Mumbai - Colombo sector. Anyway value for money!

Male to Colombo A330 Business Class. Clean interior and spacious seats very comfy. Excellent crew helpful and friendly service. Male check-in was good. Great food choice. Overall good inflight service.

KWI to Colombo. They have a child trained crew in every flight and took care of our kids keeping them entertained while we had a nice sleep. Food was good and options for drinks is very good.

I was most disappointed with the check-in procedures both in Singapore and Colombo. In Singapore I was refused check-in because I did not have the credit card used to pay for the (return) ticket. The monies had transferred to SriLankan Airlines weeks before and I was clearly booked onto the flight but I was point-blank refused. In exasperation I had to buy another ticket online there and then - no-on was able to sell me one so I paid twice for the flight to my son's wedding. The check-in in Colombo was a joke : please update your computer system - it took nearly 2 hours to reach the gate from the check-in queue. There was very nearly a riot. It did not help that one member of staff was manually allocating seats on a list! The flight was fine the rest was dreadful. I will not fly SriLankan Airlines again.

In-flight service excellent a choice of 3 hot meals at economy class but I had to queue for 60 minutes at the check-in!

We were on the same flight as C Robinson (22DEC). It was the worst flight we have ever been on. Now we are back home we want to claim on insurance for the delay however their feedback forms on their website do not work their London Office email address does not work their Office number is temporarily unavailable and calling any other number we get put in a queue for approximately 15 minutes before being cut off each time. Appalling!