Turkish Airlines

✅ Trip Verified | I was flying from London to Tashkent. But I have a transit via Istanbul for 1 hour 15 minutes. My plane was delayed by Turkish airlines for 30 minutes and I was a little bit late for my transit plane. It was gone. After that I changed my flight ticket and I have to wait for 5 hours then. I do not understand why they did not manage delayed flight. Services are disappointing. I do not recommend Turkish airlines it was my first try and last one.

✅ Trip Verified |   My husband and I are deeply grateful for the exceptional assistance we received from Jennifer at the check-in desk. Her kindness and professionalism went above and beyond our expectations. Despite my husband's disability, Jennifer's caring demeanor and willingness to help made our experience truly memorable. Keep shining, Jennifer, and continue spreading kindness wherever you go!

Not Verified | I flew them last December and experienced fabulous ground service. The guy who was helping us explained the food court etc. to us very kindly. Inflight service was wonderful, food/beverages, entertainment system was ok, wifi was not good. Value for money was good, Crew was friendly.

✅ Trip Verified | Turkish cancelled our flight from Istanbul to Tiblisi and put us on one 7 hours later. Dreadful experience: - Rude customer services staff (no apology) - No explanation for cancellation - Shipped us to a hotel for all of a 1.5 hour stay (took nearly an hour each way to get to hotel in the middle of the night) - we had an option to stay at airport and wait but wanted to freshen up -Food vouchers were for fast food with only limited items to choose from - dreadful quality - Flight food was below average to inedible - I declined two meals - Limited alcohol - beer or wine - When we complained via email they basically just said they met their obligations, no apology. I would recommend using a different airline. And if you want to take extra baggage they do by kg and the cost is extortionate.

Not Verified | This is the fourth time I have used TK on this route. After reading the reviews on here I must be flying with a different Turkish Airlines. Ground staff at EDI polite and helpful. However where TK really excel is onboard. The crew are fantastic, service delivered with a smile and they engage with passengers ensuring everyone comfortable.

Not Verified | I recently had a disappointing experience with Turkish Airlines that left me frustrated and dissatisfied. My journey with Turkish Airlines involved a codeshare flight operated by JetBlue Airways, and unfortunately, it was marred by numerous issues and a lack of accountability from Turkish Airlines' customer service. Despite purchasing my ticket through Turkish Airlines, I encountered difficulties when seeking a refund for a disrupted flight. When contacting Turkish Airlines, I was directed to JetBlue Airways, with Turkish Airlines absolving themselves of responsibility due to the flight being a codeshare. However, upon reaching out to JetBlue Airways directly, I was informed that Turkish Airlines was responsible for processing the refund as the issuing carrier. This back-and-forth between Turkish Airlines and JetBlue Airways has been incredibly frustrating and has highlighted a lack of communication and accountability within Turkish Airlines' customer service department. The conflicting information provided by Turkish Airlines has only added to the confusion and inconvenience of the situation. Furthermore, the lack of assistance and clarity from Turkish Airlines' customer service representatives has been disappointing. Despite providing all necessary information and documentation, I have yet to receive a satisfactory resolution to my refund request. The lack of accountability and poor customer service have left me disillusioned, and I will be exploring alternative options for future travel.

✅ Trip Verified | Turkish Airlines contacted me 45 days before my flight, saying that the flight from Singapore to Istanbul was delayed, and reducing my connecting time to 40 minutes. I have connected in airports with that amount of time before but was worried it will be tight, therefore I contacted customer service numerous times over a one month period, asking if I can get a different flight or receive a refund to rebook a different ticket. The replies were slow and copied from a template, and the alternative flights they suggested would have added 24 hours or more to my total travel time, which would have made it impossible for my schedule. The refund they offered was 1/3 of the ticket price I paid, which I thought must have been a joke. Since the airline allowed me to accept my flight changes with a 40 minute connecting time, I stuck to that and hoped that no delays would occur. The first flight was delayed, which caused the second flight to leave by the time I reached Istanbul. I had to run around the huge airport and figure things out myself with no one to guide me on the next steps. I got rebooked on the next available flight which was 12 hours later, and I had to stay overnight in Istanbul. At no time was I told what my passenger rights are or given any assistance with regard to food and drink. Since my delay was so long, I qualify to receive 600 Euros equivalent of compensation. However the airline keeps denying any responsibility when I submit feedback about my experience. The whole debacle cost me a 12 hour delay and miss the first day of work at my new job. Through the whole process, which is approaching a month soon, Turkish Airlines customer service was unsympathetic and replied very slowly, using fixed templates that would have taken seconds to copy and paste. Personally I think the cabin crew on both my flights did a great job, but with the kind of uncertainties that are bound to happen during air travel, this airline is abysmal at handling passenger needs and customer service. I will certainly not fly with them again, especially if a connecting flight is required.

✅ Trip Verified | Do not waste money on a Business Class flight. The business class experience is a bit of a joke: don't waste money on Business and just fly economy where you will probably get three seats to yourself and decent food/drink. In Business, he menu has been changed and has been reduced to an omelette or Indian vegetables. Whilst allowances could be made for THY return flights to IST from KTM, it is inexcusable for such a poor food offer to Business Class passengers. The pre-arrival offer (food) was samosas. On arrival at KTM, business class passengers did not get express treatment to the arrival lounge (unlike all previous flights) and I spent nearly two hours before exiting the airport. The IST-KTM route offer has deteriorated to such an extent that I - despite 10+ trips on this route in business - would not recommend using THY.

✅ Trip Verified | The plane was antiquated, my footrest box under the TV was so contorted, my seat would not recline into a lie-flat without me getting up and trying to manipulate it whilst using the control panel. I tried to engage the cabin crew but they seemed indifferent and just shrugged their shoulders. The power supplies are completely useless as they are in a confined / dark spot which you need your phone torch to be able to see - do not bring an oversized electric plug (the ones you get with most laptops nowadays) as it will simply not fit. I ended up using two travel adaptors to extend the the power plug which I then wedged with my mobile phone. The 'sky-chef' is a complete gimmick. They simply arrange food on a plate and are totally inflexible. I asked if I could have my meal a little later than scheduled but was met with a stern 'no'. I have photos of the defective footrests and the power supply.

Not Verified |   Our flight to Istanbul from Podgorica was delayed due to weather conditions and we missed our connection to San Francisco. The airline claimed they would provide a hotel, transfer and food at their expense and sent us to a 3rd party service desk for formalities. There were a few desks and it was very confusing. They provided no food vouchers, put us into a car and sent to a hotel. Turned out we needed to pay for transfer - about $180 for round trip. The hotel was provided for free. For the food we needed to order and pay cash at reception and it was later delivered to our room. It was a terrible food. We didn’t manage to get a receipt for that while they promised to give it to us a few times. After arriving to SFO I had 2 calls with their customer support. They always direct you to file a "feedback" at the website and can’t do anything even put through with their supervisor. In process of conversation with Sereda she was just quietly disappearing for minutes with no explanation nor excuses. An attempt to use a Facebook chat started promising until the other side suddenly stopped responding. Now to feedback forms. I filed 4. Attaching my single well-pictured receipt that everything there - my name, purpose of the expense, place, date, amount and signatures. I think I was communicating with AI generating slightly different but generally similar responses. Have a look: Feb-26: "We are sorry that events outside our control disrupted your journey. We have found out that the adverse weather conditions caused 33 minutes of delay on TK1086 Podgorica/Istanbul flight on the date of 13th of February, 2024, due to which you missed your onward flight specified in your ticket and completed your travel on TK289 Istanbul/ San Francisco flight. ... As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents, name and the total amount of the expense visible on the receipt. Thank you for your understanding and wish to host you better in your future flights." Follow up on Feb-26 : "We kindly inform you that as it will breach the security and documentation protocols, our accounting department is unable to process compensation for the expenses without the original invoices or receipts. For evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents and the total amount of the expense visible on the receipt. Also in order to evaluate your reimbursemnet request of your visa expenses, you can share your e-visa doucmnet or image of your visa. Thanks for understanding." Feb-29: "As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents,name and the total amount of the expense visible on the receipt. Additionally, referring to your message we would like to state that, our compensation and reimbursement transactions are being held within the accordance of the Civil Aviation Passenger Rights Regulations. " Mar-1: "We are not able to evaluate the process without the invoices which are official. We kindly request you to send us the invoices which includes your name, date and the amount and also it must be official.