Turkish Airlines

✅ Trip Verified | Flew Business class Tokyo Haneda to Madrid via Istanbul. Overall, good experience, good check in, option to upgrade to business class using money or Turkish airlines miles. Cabin crew, friendly, younger, well trained. Loved the free internet in business class. Feel the way they serve food can feel slowish as they prepare it with cooks (or cabin crew dressed as cooks) Had a so so experience in Istanbul airport, wherein I had just a 70 minutes connecting flight to Madrid and my suitcase did not come with me, despite both legs being Turkish Airlines.

✅ Trip Verified | Worst experience ever. Never flying with Turkish airline again. On Aug 29 booked for flight from Nairobi to Houston on Dec 1. I paid for seats for two passengers. On Nov 28 received email that seats had been changed no explanation. We were given separate seats different aisle. Luckily I was able to change the seats because rude customer service only directed me to the feedback form. On January 24 lost all my access for the web browser and could only view on the mobile app. On March 8th I paid for 4 seats and got confirmation. 36E, 36D, 22C, 22B. On March 16th seat 36E was missing. Called Customer service and was told to repurchase seat 36E. Still trying to get a refund for the second payment.

✅ Trip Verified | We are couple with 1.5 years old baby girl. We were flying from Lisbon to Lahore . But we have a transit via Istanbul for 1 hour 45 minutes. After reached at Istanbul airport my little baby was sleep on my lap and we was a little bit late for my transit plane. It was gone. After that we buy a new ticket amount €1200 with extra pay and wait more 24 hours for the next flight to Lahore with 1.5 years old baby. I saw 40-45 people were come with same problem flight delayed. And at Istanbul airport the food was too much expensive as compared to Europe. Everyone looting at Istanbul airport.

✅ Trip Verified | I was flying from London to Tashkent. But I have a transit via Istanbul for 1 hour 15 minutes. My plane was delayed by Turkish airlines for 30 minutes and I was a little bit late for my transit plane. It was gone. After that I changed my flight ticket and I have to wait for 5 hours then. I do not understand why they did not manage delayed flight. Services are disappointing. I do not recommend Turkish airlines it was my first try and last one.

✅ Trip Verified |   My husband and I are deeply grateful for the exceptional assistance we received from Jennifer at the check-in desk. Her kindness and professionalism went above and beyond our expectations. Despite my husband's disability, Jennifer's caring demeanor and willingness to help made our experience truly memorable. Keep shining, Jennifer, and continue spreading kindness wherever you go!

Not Verified | I flew them last December and experienced fabulous ground service. The guy who was helping us explained the food court etc. to us very kindly. Inflight service was wonderful, food/beverages, entertainment system was ok, wifi was not good. Value for money was good, Crew was friendly.

✅ Trip Verified | Turkish cancelled our flight from Istanbul to Tiblisi and put us on one 7 hours later. Dreadful experience: - Rude customer services staff (no apology) - No explanation for cancellation - Shipped us to a hotel for all of a 1.5 hour stay (took nearly an hour each way to get to hotel in the middle of the night) - we had an option to stay at airport and wait but wanted to freshen up -Food vouchers were for fast food with only limited items to choose from - dreadful quality - Flight food was below average to inedible - I declined two meals - Limited alcohol - beer or wine - When we complained via email they basically just said they met their obligations, no apology. I would recommend using a different airline. And if you want to take extra baggage they do by kg and the cost is extortionate.

Not Verified | This is the fourth time I have used TK on this route. After reading the reviews on here I must be flying with a different Turkish Airlines. Ground staff at EDI polite and helpful. However where TK really excel is onboard. The crew are fantastic, service delivered with a smile and they engage with passengers ensuring everyone comfortable.

Not Verified | I recently had a disappointing experience with Turkish Airlines that left me frustrated and dissatisfied. My journey with Turkish Airlines involved a codeshare flight operated by JetBlue Airways, and unfortunately, it was marred by numerous issues and a lack of accountability from Turkish Airlines' customer service. Despite purchasing my ticket through Turkish Airlines, I encountered difficulties when seeking a refund for a disrupted flight. When contacting Turkish Airlines, I was directed to JetBlue Airways, with Turkish Airlines absolving themselves of responsibility due to the flight being a codeshare. However, upon reaching out to JetBlue Airways directly, I was informed that Turkish Airlines was responsible for processing the refund as the issuing carrier. This back-and-forth between Turkish Airlines and JetBlue Airways has been incredibly frustrating and has highlighted a lack of communication and accountability within Turkish Airlines' customer service department. The conflicting information provided by Turkish Airlines has only added to the confusion and inconvenience of the situation. Furthermore, the lack of assistance and clarity from Turkish Airlines' customer service representatives has been disappointing. Despite providing all necessary information and documentation, I have yet to receive a satisfactory resolution to my refund request. The lack of accountability and poor customer service have left me disillusioned, and I will be exploring alternative options for future travel.

✅ Trip Verified | Turkish Airlines contacted me 45 days before my flight, saying that the flight from Singapore to Istanbul was delayed, and reducing my connecting time to 40 minutes. I have connected in airports with that amount of time before but was worried it will be tight, therefore I contacted customer service numerous times over a one month period, asking if I can get a different flight or receive a refund to rebook a different ticket. The replies were slow and copied from a template, and the alternative flights they suggested would have added 24 hours or more to my total travel time, which would have made it impossible for my schedule. The refund they offered was 1/3 of the ticket price I paid, which I thought must have been a joke. Since the airline allowed me to accept my flight changes with a 40 minute connecting time, I stuck to that and hoped that no delays would occur. The first flight was delayed, which caused the second flight to leave by the time I reached Istanbul. I had to run around the huge airport and figure things out myself with no one to guide me on the next steps. I got rebooked on the next available flight which was 12 hours later, and I had to stay overnight in Istanbul. At no time was I told what my passenger rights are or given any assistance with regard to food and drink. Since my delay was so long, I qualify to receive 600 Euros equivalent of compensation. However the airline keeps denying any responsibility when I submit feedback about my experience. The whole debacle cost me a 12 hour delay and miss the first day of work at my new job. Through the whole process, which is approaching a month soon, Turkish Airlines customer service was unsympathetic and replied very slowly, using fixed templates that would have taken seconds to copy and paste. Personally I think the cabin crew on both my flights did a great job, but with the kind of uncertainties that are bound to happen during air travel, this airline is abysmal at handling passenger needs and customer service. I will certainly not fly with them again, especially if a connecting flight is required.