Amsterdam Schiphol Airport

Not Verified | Pathetic passport control. It took longer to go through passport control (65mins) than it took to fly here from Manchester (60mins).

Not Verified | Horrible experience. Total unmitigated chaos for immigration. Massive line down entire airport hall and around corner. At least 2 hours. Insufficient staff. Short connection line is only one moving and people from normal queue keep going to that one since it is taking so long and main queue not moving. Absurd! This is worse than Paris for connections

Not Verified | They are very proud of the “one terminal concept”, but it is hard to see why. Long walking distances, no screens with flight details anywhere in arrival, and functional, but imperfect signage. If they have to have two employees standing guiding people, then the signage is no good enough. And so easily solved for transit passengers by putting up screen with flight information. Airport is as clean as expected for a busy airport. But bathrooms are crowded, and often with wait times. Bottle filling stations are not working anywhere, and neither did three of the four self check machines in arrival. No lounge seating near the gates. A few options for eating, but almost everything is near the center. Wifi was good, free and stable. Security personnel was rude but quick. Passport control was super quick with self control machines for EU citizens, but lines for the rest (which after Brexit also includes the British as they have voted to not be EU citizens anymore). But completely fine for EU citizens. This airport is difficult to avoid because it is such a big hub, but bring own water and find a seat in the center (not near the gates), and it will be ok.

✅ Trip Verified | Apparently third busiest airport in Europe but highly disappointing for any traveller. Most of the staff is unfriendly ask personal questions and view you suspiciously. I was upgraded to business and no preference was provided at the time of boarding. Seemed highly understaffed and unclean. Moreover no empathy or consideration for children or travellers with children. the security staff frisked my 11 month infant and woke him up from sleep and opened his food boxes. Hope the airport administration learns some basics from airports such as Dubai and Singapore which handle much more traffic. Maybe they are too arrogant for that

Not Verified | The airport, itself, is lovely. It’s clean with lots of shopping, restaurants, and a train station. The customs agent, however, was rude. I don’t speak Dutch so I addressed her in English. She asked me, “Where are you coming to?” I thought well she means either “Where are you going?” OR “Where are you coming from?” I attempted to answer both questions, since I wasn’t sure which she was asking. Although I maintained a polite and friendly demeanour, the young agent just scowled and asked me the same question over again. Finally I said “Paris” as that was my final destination. Her response was another scowl and “You’re in Amsterdam!” I explained I was on a tour and I would be leaving Amsterdam the next day. She stamped my passport and flung it back at me. Very unpleasant young lady and a very negative first impression of Amsterdam. Definitely doesn’t make me want to return.

Not Verified | I find it ridiculous at how inefficient and slow things work here, been to multiple airports and none of them come as frustrating as this. Huge snaking queue forming at the immigrations and they have the gall to open only TWO counters! I cannot imagine how many people missed their flights because of this. Security checks are next level, extremely rude and clueless, I encountered a small bald guy who even tried to tackle me for going the way his colleague asked me to, did not even apologize and acted like a punk after that. Funny, maybe this is what Amsterdam is about after all. Disgraceful.

Not Verified | We booked special assistance for my wife who is a UK Blue badge holder. Firstly, although this is not their fault, just for context, we had to walk ages to get to check in desk 17. After check in we went to the assistance desk where there were two girls on duty. For quite a lot of time there were three there. I said we had booked and would like to go through to do some shopping. She said it would be about 20 minutes. Over an hour and a half later with people who had arrived after us going through I said how unhappy I was. She said someone will be here in ten to fifteen minutes. I told her she had said that 90 minutes ago. During this time she said they were busy. Sitting there i didn't see the busy bit, indeed some assistance staff came and went without helping anyone. We also saw one lady sitting down opposite for ten minutes. The girl on the desk was surly and didn't care about us or keep us informed. She and her friends were more concerned about chatting to each other. If at least one of them helped with wheeling the chairs that would have been better Disgusting service by an arrogant girl who lapped up her "power" and didn't do anything to help because were were not told what was happening we couldn't even go for a coffee in case we missed our place. The girls as the desk had theirs Schipol, you lost income by us not going shopping and certainly if people ask about the experience I will tell them. Lets see if they have the courage to respond

Not Verified | This is our first time traveling to Europe and this airport and we were very disappointed. The terminals were very warm the areas were pack with people I had to go to 2 different bathrooms to find a vacancy. There are no information maps or desk to help you find anything. People are allowed to sleep on the benches taking up space in restaurants. Wi-Fi was almost impossible to connect too. Charging connection areas were almost non existent, we were at the Austin airport and there were charging connections everywhere. Very poorly run.

✅ Trip Verified | I like Schiphol, it's relaxed and friendly. While sleeping in an airport terminal is never going to be a luxurious experience, Schiphol at least has some really comfortable settees in its vast departure lounges. Schiphol does have the overpriced in transit hotel option. Schiphol is still vastly overpriced. The only option behind security during the early hours is Amsterdam Bread Company. It was a very nice cheese sandwich but I'm not sure it was worth 9 euros! McDonalds opens at 5am for some more price gouging with a 1 euro hamburger costing 4.25 as an indicator. The biggest price shock was bottled water. Amsterdam Bread Company is charging 4.80 for a small bottle!

Not Verified | My wife and I are over 80 and have used Schiphol and KLM as our hub from Glasgow to many parts of the world over many years. We know it is a large airport and requires much walking. However our recent experience was the worst ever. We arrived from Glasgow at about 1930 to stay in the Hilton before our flight the next morning on KLM to Geneva. When we reached passport control there were about 150 non EU passengers in front of us with 2 passport controls open. We stood and shuffled slowly and it took another 30 minutes to get through. Meanwhile there were 7 open automatic passport controls for EU citizens and about 50 people took seconds to get through. This is not a good welcome for UK citizens into the EU. Bu now we had taken about 50 minutes on our feet from disembarkation and we arrived at the exit to go on the walkway to the Hilton Hotel for our overnight stay. We were utterly dismayed to find that neither lift was working and neither was the escalator to take us up to the walkway where the moving walkways would have allowed us some respite. Instead we had to go out of the airport and push our luggage trolley across roads and along pavements to get to the Hilton. We eventually arrived at the hotel about 1 hour and 15 minutes after leaving the aircraft, about the same time as it took for the actual flight. For a supposed world class airport this was appalling and, for two elderly people, was a poor start to our holiday.