"very clean and properly maintained"
7 reviews Alok Mishra (Nepal)
Experience At Airport | Transit |
Date Visit | April 2024 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
10th May 2024 : Delhi Airport response
Dear Alok, We are glad to hear that you found the facilities for transit passengers to be good, including amenities like washrooms, WiFi, and food court. A clean and well-maintained airport can definitely make a difference during travel. The vibrant atmosphere you described sounds energizing, and it's feels great that there are ample vegetarian food options available at reasonable prices. Professionalism and courtesy are important aspects of passenger experience and to ensure this, various behavioural trainings are being conducted for the staff deployed at Airport by our In-house training team – DISHA. At Delhi Airport, our aim is to enhance efficiency and streamline processes in order to deliver a hassle-free travel experience for all our passengers.
"mess at the security check"
R Rachana (India)
Experience At Airport | Departure Only |
Date Visit | February 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
10th May 2024 : Delhi Airport response
Dear Rachna, As an Airport operator, we value feedback provided by our esteemed passengers which help us in enhancing their overall travel experience. We would like to apprise you that at Terminal 3, passenger can enter through any entry gates of Terminal building. To ensure any inconvenience caused to passenger, we have streamlined the entry process for DigiYatra and non DigiYatra passengers. The introduction of self-check-in baggage drop counters have resulted in decrease in the queue time at the Check-in counters. Further, a dedicated staff is always present to assist the passengers incase any technical issue is observed. Basis your feedback, we are continuously monitoring the functionality of the Self Baggage Drop counters. We would also like to inform you that the check-in counters are being allocated on Real Time basis. Further, these check-in counter is being manned & managed by the respective Airlines and hence you may take up this feedback directly with the concerned Airlines by visiting https://bit.ly/ConnectToAirline and then clicking on the "Airline" tab to select the concerned Airline. Your observations and suggestions for improvement in the Automatic Tray Return Systems (ATRS) as duly been noted. Furthermore, we would like to inform you that security at Delhi Airport is managed and controlled by the Central Industrial Security Force (CISF), as constituted and maintained by the Central Government. You may also share your feedback directly with CISF by visiting: https://www.cisf.gov.in/cisfeng/contact_us/ or by writing to [email protected] At Delhi Airport, we remain committed to refining our processes and procedures to provide a seamless travel experience for our valued passengers.
"one of the worst airport experiences"
Neha Murie (United Kingdom)
Experience At Airport | Arrival and Departure |
Date Visit | February 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
11th May 2024 : Delhi Airport response
Dear Neha, We regret the inconvenience caused to you during your recent travel from Terminal 3. Please be assured, we always take feedback shared by our esteemed passengers seriously. At Delhi Airport, there are proper signages available to guide passengers, especially those travelling with infants/small kids. To inform you further, passenger can enter the Terminal building through any terminal entry gates. However, most of the check-in counters for International flights are located between Gate no. 5 and 8, hence passengers are guided to enter the Terminal building through these gates. As a proactive approach, we always ask the passenger to keep their travel documents handy before reaching the Airport and have published the same information on our website which can accessed by visiting the link - https://www.newdelhiairport.in/passenger-guide/departing-passengers . You may further connect with British Airways officials to address this matter. To ensure passenger do not face any inconvenience while connecting to internet, a free WiFi facility is available to passengers across all terminals. The process for connecting to WiFi is already available on our website - https://www.newdelhiairport.in/airport-guides/wifi-at-airport As you know, Delhi Airport is amongst the hyper-sensitive Airports in India and to ensure the safety and security of passengers, multi-level security checks are put in place. At Dehi Airport, Security operations is managed and controlled by Central Industrial Security Force – CISF, as constituted and maintained by the Central Government. You may also share your feedback directly by writing to the CISF-Airport Sector-Delhi (Grievance Cell) by visiting - https://www.cisf.gov.in/cisfeng/contact_us/ or by writing to [email protected] However, basis the inputs received from your end, we have already taken up this matter with the CISF officials. To apprise you further, various behavioural trainings are being conducted for the staff deployed at Airport (including CISF) by our In-house training team – DISHA. During these trainings, we emphasize on the importance of empathy, effective communication, and discretion during bag screenings. Rest assured, we are actively working to enhance travel experience of our passengers. Thank you for your understanding and patience.
"I felt very intimidated"
P Sair (United Kingdom)
Experience At Airport | Transit |
Date Visit | December 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
10th May 2024 : Delhi Airport response
Dear Sair, We would like to apprise you that E-cigarettes and LAG (Liquid, Aerosol, Gel) items above 100 mL are not allowed for carriage in hand baggage as per guidelines laid down by Bureau of Civil Aviation Security (BCAS - regulatory authority for civil aviation security in India. Basis your interaction with the CISF (Central Industrial Security Force) staff, we would ensure that proper support would be provided by them to our passengers.To ensure proper support is provided by staff at Delhi Airport, various behavioural trainings are being conducted by our In-house training team – DISHA. At Dehi Airport, Security operations is managed and controlled by CISF, as constituted and maintained by the Central Government. You may also share your feedback directly by writing to the CISF-Airport Sector-Delhi (Grievance Cell) by visiting - https://www.cisf.gov.in/cisfeng/contact_us/ or by writing to [email protected] We are committed to enhancing overall experience of our passengers and we would love to welcome you back to showcase the positive changes we implement. Should you have any further concerns or suggestions, please feel free to reach out to us directly by visiting - https://www.newdelhiairport.in/contactus Any inconvenience caused to you during recent transfer experience at Terminal 3 is deeply regretted.
“Staff are clueless”
P Miller (United Kingdom)
Experience At Airport | Transit |
Date Visit | January 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
1st February 2024 : Delhi Airport response
Dear Miller, Providing a positive and courteous experience is of utmost importance to us. We take your comments seriously, and will address this matter with our team to ensure that proper training and guidance are provided to enhance their interactions with our valued passengers. To apprise you, our on-ground officials are present round the clock at various passenger touchpoints (Terminal entry gates, Check-in counters, Pre-Security Hold Area, Boarding Gate area, Immigration counters, Customs) to monitor the passenger movement. If they observe any surge in waiting time, they promptly escalate the concern with the respective department to ensure a seamless travel experience so that it meet passenger’s expectation. As an Airport Operator, various behavioural trainings are being conducted for the staff deployed at Airport (including CISF/Immigration/Airline) by our In-house training team – DISHA. We once again thank you for bringing this to our attention, and hope to have the opportunity to serve you better in the future.
"a complete shambles"
Tony Maddern (Australia)
Experience At Airport | Arrival and Departure |
Date Visit | January 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
3rd February 2024 : Delhi Airport response
Dear Tony, Thank you for taking the time to share your detailed feedback regarding your recent experience at Delhi Airport. We regret to hear about the challenges you had encountered during the travel – both arrival and departure at Delhi Airport. We have noted your observations regarding the efficiency of passport control and security screening and also shared it with concerned authorities. We totally understand the importance of seamless operations and as an Airport Operator, we are committed to addressing concerns that adversely impacts travel experience for our passengers. Your feedback on the cleanliness standard at Delhi Airport including the restrooms is encouraging and we are pleased to hear that you found the facilities well-maintained. We are committed to maintaining high standards of cleanliness and hygiene throughout the airport, and your positive comments motivate us to continue our efforts in this regard. We would also like to inform you that Delhi Airport is amongst the hyper-sensitive Airports in India and to ensure the safety and security of passengers, multi-level security checks are put in place. At Dehi Airport, Security operations is managed and controlled by Central Industrial Security Force – CISF, as constituted and maintained by the Central Government. We have forwarded your communication to the authorities . You may also share your feedback directly by writing to the CISF-Airport Sector-Delhi (Grievance Cell) by visiting - https://www.cisf.gov.in/cisfeng/contact_us/ or by writing to [email protected] We are committed to enhancing overall experience of our passengers and we would love to welcome you back to showcase the positive changes we implement. Should you have any further concerns or suggestions, please feel free to reach out to us directly by visiting - https://www.newdelhiairport.in/contactus
“need to do something about queuing times”
Mike Smith (United Kingdom)
Experience At Airport | Transit |
Date Visit | December 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
22nd December 2023 : Delhi Airport response
Dear Mike, We appreciate your detailed feedback on Delhi airport, highlighting the positive aspects like the diverse range of affordable food and drink options, lounges, and a variety of budget-friendly shops. It's indeed unfortunate to hear about the extended queuing times and delays you experienced during the departure process. We understand the challenges of standing in line for an extended period during check-in, and want to inform you about our Self-Baggage Drop facility, an innovative and passenger-friendly initiative designed to streamline the baggage drop-off process. This facility aims to reduce your wait time by approximately 15-20 minutes, contributing to an improved overall airport experience. For more information, please visit https://bit.ly/DEL_Drop-n-Fly. Our airport officials are actively monitoring wait times at Security Hold area, Immigration, and check-in counters. These officials coordinate with relevant stakeholders, including CISF, immigration officials, and airline operators, to assist passengers and minimize any inconvenience caused. Your insights into the need for improvement in these areas are highly valuable. We are committed to enhancing efficiency and streamlining processes to ensure a more enjoyable travel experience for all our passengers.
"This airport is to be avoided"
C Kayne (Canada)
Experience At Airport | Transit |
Date Visit | November 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
21st December 2023 : Delhi Airport response
Dear Kayne, We regret the inconvenience caused to you during recent transfer experience at Terminal 3. Please note that the transfer facility (Domestic to International Transfers) is specifically designed for passengers with very short connections. Passenger with longer connecting time are requested to enter the check-in hall area through the transfers section available at the Meeters & Greeters (M&G) Area, Terminal 3 Arrivals (just before the exit gates). At this M & G area, passengers can take advantage of the lounge facility and explore various F&B outlets. Further, within the check-in hall area, restroom facilities are available prior the Immigration area, and proper signage are in place to guide passengers. In case passenger require any assistance, he/she can approach nearest Helpdesk located in the passenger movement area inside the Terminal building. The staff at these information desks are ready to provide necessary support. It is important to note that guidelines for entry and exit to the Terminal are regulated by BCAS (Bureau of Civil Aviation Security). Once passengers enter the check-in hall area, they cannot exit the Terminal building due to security measures. As an Airport Operator, we are abide to adhere to the regulations set by government agencies, including security checks. We are committed to refining our processes and procedures to ensure a seamless travel experience for our esteemed passengers.
"Terminal 1 is very disappointing"
S Shetty (India)
Experience At Airport | Arrival and Departure |
Date Visit | October 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
8th December 2023 : Delhi Airport response
Dear S Shetty, Thank you for sharing feedback regarding your experience while you travelled through Delhi Airport, Terminal -1. We appreciate your understanding of Terminal-1 undergoing redevelopment currently and your observations on the issues faced. We have shared your feedback with concerned teams to review and take necessary actions. Our on ground team is very prompt in taking immediate action to rectify any issues that get notified. However, they have confirmed to increase the monitoring of the charging stations. Further, our spacious food court located after clearing security check offers variety of F&B outlets that cater to diverse cuisine preferences of our passengers. In our endeavour to enhance security measures, ATRS (Automatic Tray Retrieval System), state-of-the-art CTX (Computer Tomography X-ray) machines along with other mechanisms will be rendered once the renovated Terminal becomes operational. This upgrade aims to address existing space constraints as well. As Terminal 1 is gradually opening in phases, the installation of vending machines is underway and will soon be available for passengers. We want to assure you that, as the Airport Operator, we are dedicated to providing an expanded facility with a world-class passenger experience upon the completion of this project. Any inconvenience you experienced is deeply regretted, and we appreciate your patience and understanding during this transformative phase.
"This was a terrible ordeal"
S Kirk (United Kingdom)
Experience At Airport | Transit |
Date Visit | October 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
30th November 2023 : Delhi Airport response
Dear Kirk, We deeply regret the inconvenience you had experienced during your transit through Delhi Airport, Terminal 3. This to apprise you that, mostly transit passengers carry the boarding pass for their onward flight which is issued by the Airline at the origin airport itself. As a practice, airline staff or their Ground handling Agency (GHA) staff is usually available at the transfer desk in the transfer area to guide passengers. As per Airline guidelines, the transfer counter for checking in passengers travelling on international flights opens 4 hours prior to the scheduled departure time and boarding passes are issued at that time. This matter may be taken up directly with the airline you had travelled with. Further, passengers who have enough time before their next flight connection from Delhi Airport can choose from food options at the transfer area. Comfortable seating along with recliner chairs are also there for passengers to relax while waiting for their next flight. Alternatively, passengers having longer duration between their connecting flights have the option to exit the terminal building provided they are in possession of a transit VISA and avail various facilities such as lounges, transit hotel and wide array of F&B outlets at Delhi Airport. We are pleased to inform you that a dedicated team is available 24*7 to address passenger concerns and queries. Please connect with us directly by clicking on https://www.newdelhiairport.in/contactus whenever you are travelling through Delhi Airport. Rest assured, we are actively working to enhance travel experience of our passengers and to achieve this objective we are currently in the process of revamping the transit area. Thank you for your understanding and patience.