Delhi Airport

Not Verified | Worst airport I ever been to 1. Keeping in mind the population of Delhi NCR and near around towns they could have planned spacious airport. I felt like I am in bus station (even that is much better than this). 2. Why can't they have more smart gates? 3. More counters I will prefer to go by train but not from this airport

Not Verified | One of the worst immigration experiences! The immigration staff are extremely rude and very very slow. Don't think they are capable of handling IT systems. So many people were anxious, afraid that they will miss their connecting flights. International airports are a gateway to a country, so sad to experience this, wonder what will all the foreigners make of such hellish experience.

✅ Trip Verified | This was by far the worst experience at an airport. We were returning back to London and allowed the usual 3hrs prior to our departure time to ensure we had some time for duty free shopping and to have some breakfast before our flight. Our flight was at 10.20am and we reached Delhi airport at 7.15am. After checking in our luggage, we joined the passport control queues. There were only 2 people serving and there was a very very long queue. After 1.5 hours it was our turn and I mentioned to the guy that you need more staff. He said they were short staffed due to some staff attending election duties. Then we spent another 1.5hrs in security. People were getting angry and shouting. We were still in the queue 10mins before our gate was about to close. They finally alert us through and we had to run to our departure gate. We had no time for shopping nor breakfast. The staff seem not bothered about the long queues and the frustration felt by the passengers. They need professionals working at the airport - not uncaring and not bothered at all. I will be avoiding Delhi airport as much as I can. Such a modern airport built but unfortunately the service is extremely poor!

✅ Trip Verified | Terminal 2 Smallest terminal of Delhi, clean toilets, sufficient seating arrangements, may not be near gates but there are many areas where sufficient seating arrangements had been made. Decent food options but obviously a little expensive, food court can be crowded during peak rush. There was only one small lounge which is closed now, heard they are coming with better lounge experience. Security check in can be sometime time taking.

Not Verified | We were at Delhi for a stop-over. Staff are rude and asking several members the same question will lead to multiple answers. Queueing times are extremely long, which is no surprise looking at the working speed of the employees. The airport does look clean. If possible, do not travel via this airport.

✅ Trip Verified | The security staff is probably the most indiscreet, rude and condescending I have encountered globally. They openly unpacked underwear, hygiene articles, private documents, asked question, such as “what do you need tampons for?” And let me and one other woman wait for 10 minutes while they grabbled through our belongings. I would strongly advise the company that runs the Airport, to provide at least basic training to their staff. I understand my female colleagues now that travel through DEL regularly, that they feel very uncomfortable and exposed.

✅ Trip Verified | Airport staff provide a 3rd class service. Too many customers and staff are unable to handle them professionally. Most staff members behave unprofessionally, uneducated with no common sense to deal with customers.

✅ Trip Verified | Terminal 3 Domestic arrival biggest and busiest airport in India and T3 is one of the biggest terminal in world. All required facilities available, sufficient number of clean washrooms and smoking zone, multiple food options, both at meet and greet hall inside terminal and also outside terminal. Convenience store and pharmacy shop also available and ATM too. Well connected with downtown with direct metro and public bus, also multiple cab and car rental options available, take cab only from designated counter or through app, avoid anyone offering cheap transport.

✅ Trip Verified | Terminal 2 Smallest of the 3 terminal, Go and Indigo domestic flight operates from here. Decent facilities, shopping, food and beverages,. During rush hours security can take time, not too long walk to gates, 5 min maximum from security. Lounge is very small and remains crowded, long queue at lounge. Wifi is good, if didn't get OTP through mobile on non Indian number then contact help desk, they will provide login credentials. Sufficient number of toilets available, also kids zone and prayer room.

✅ Trip Verified | This is the least foreigner friendly airport. You can’t connect to internet unless you have an Indian cell phone number. Hell you can’t even get a water bottle from the vending machines using an international credit card. Highly disappointing! I am writing this review using my international roaming!