Orlando Airport

Not Verified | One of the worst tourist airports I have visited. Over two hours for baggage to be retrieved on arrival and then an incredibly slow departure from the airport as you pass through customs. On departure, only 2 out of 12 security lines open (in the middle of the day) which resulted in over an hour queue to exit. This is my third trip through Orlando airport in the last four months and it’s a consistently poor experience every time.

Not Verified | The TSA was very rude and did not treat people as customers. They were confused about what they wanted you to do, and then they started yelling at people. Very poor service!

Not Verified | This is the worst Airport ever! My son was scheduled to depart from there last night when his flight was delayed. Then they got on the next flight but it left the gate only to return back to the airport. They were told that they were going to have to board a different flight due to something with the plane. Only to find out that they wouldn't be able to board another flight departing until Saturday. The airline nor airport would accommodate them in no way. I have been calling since last night until current leaving messages and getting the run around. This was my son 1st experience on a plane to celebrate his birthday and look what happens. There's no direct customer service number for the airline which doesn't make sense.

Not Verified | Upon arrival at Orlando the Customs were excellent and very quick, our luggage arrived very promptly too - we opted to take our luggage on the mono-rail with us and were out of the airport within 45 minutes - excellent service all round. We also Departed on 11th May, the departure was awful, our Virgin Check-in was faultless, the Security was AWFUL, so long and disorganised, its been like this for the last 22 years and never gets any better, very long queues and half the security lanes closed - why! (the staff though are lovely). When we got to the area where we departed from all the food areas were closed (9pm), our flight did not leave until 10.20 - Outback Steak House could not seat us as they only had 1 member of staff working, it was the same for the other outlet. The Duty Free, which is the worst Duty Free I have ever seen, no stock at all also shut at 9pm! If you have flights going out with 100's of people of those flights you should have some outlets open to feed them, the lounges close at 9pm too. Totally unacceptable service.

Not Verified | Restrooms outdated and small. Staff is slow and unwilling to help. Security lines can be up to a mile. Limited seating at the gates. Expect to walk a lot navigating terminals and the trams.

Not Verified | I have never experienced a new terminal as bad as this. You have to walk half a mile up hill to get to baggage claim after a long flight. I saw people stopped and hyperventilating. Then the wait for bags is absurdly long. I am not quite sure if they have more than a few people unloading planes. Then the border patrol guy gave me a lecture on how wonderful Florida is because you don’t pay income tax. I see what not paying income tax does to infrastructure. Then rechecking bags is confusing and unclear. Overall I give the new MCO a D minus.

✅ Trip Verified | As a frequent flyer and Orlando area resident, I was flabbergasted by the impoverished appearance and user unfriendliness of this brand new terminal C. Plain, unadorned beige walls. Shockingly scuffed and marred floors. Crudely finished bathroom floor. Marathon walk to bag claim. It looked like a low bid renovation of a bus terminal. The huge ceiling height and skylights made me wonder about cooling costs. I felt bad for my fellow travelers, walking the long distances after a 10 hour flight, undistracted by color, design, or assistance. I appreciated the airport ambassador who directed us, and the courteous passport control folks. However, I am shocked by this building, and embarrassed for the image of Orlando that it gives to visitors to the City Beautiful.

Not Verified | The new terminal in Orlando is terrible. Lines are long, service is lacking and rude, the building is very big and confusing. Took almost an hour to get our luggage and then we had to wait another 10+ minutes to get a walker (brought from somewhere else - it was on the same plane). Will not book any MCO flights in the future with any carrier in that terminal.

✅ Trip Verified | Wait times are insane. People arriving 2+ hours early were missing flights left and right because security lines were taking more than an hour and 15 minutes. We made our flight with 30 seconds to spare after SPRINTING through the airport.

Not Verified | We arrived at Orlando via Terminal C which is the terminal BA and Aer Lingus to name but two now use for their flights. On arrival we had to go upwards via a sloped incline to arrive at an upper level where a sign indicated how far it was to baggage reclaim (it stated an 8 minute walk). This is not at all accurate for families with small children or for anyone with any sort of mobility issue. There are no moving walkways of any kind or seating prior to arriving into the baggage reclaim area prior to entering immigration/passport control. Our luggage that day took one hour to arrive; this was due to inclement weather and problems with unloading the aircraft. Some of the TSA staff at departures could benefit from more training in customer relations. Airside area is clean and has a few shops and eating places in it prior to arrival at the gate area. Be prepared for a long walk to your flight if your gate for this is at the end of the corridor.