Orlando Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 263 reviews
3/10
No Skytrax Rating
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2/10

"worst to spend any time in at all"

(United States)

Not Verified | Of all the airports, this is the worst to spend any time in at all. NO working outlets for charging phones or electronics. Restrooms for women require long waits and today was relatively clean, but in the past has not been good at all. Limited food vendors and few choices. I avoid this airport whenever possible and really wish it was traveler friendly. People sitting on the floor because there are not enough seats. Queue lines in the walkway that makes it difficult to move around.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolute worst airport experience"

(United States)

Not Verified | Who designed this monstrosity? This is the absolute worst airport experience I've ever had, and the absolute worst at MCO. We arrived yesterday at Terminal C from a British Air 9-hour flight. We were met with an uphill incline (and we had baggage with us). We are in our 70s and had to stop several times to catch our breath. Besides the steep incline, this is very antiseptic looking. Once I regained my breathing, I thought to myself that if I were a first-time traveler to the United States, I'd want to turn around and go home. Took a long time to get baggage, but we were on a large plane. Our plane arrived early at 6:25 pm, and our ticket said 6:50 arrival. We had family coming to pick us up, and they had to keep circling around. We left Terminal C around 7:30 pm. Absolutely ridiculous. Worst news for me is that I'm scheduled to fly Icelandair in November, and I'll be dreading that arrival for the next several months. Invest a buck or two, people! Install some escalators!
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

Orlando Airport customer review

(United States)

Trip Verified | Everything from parking, lines at ticket counters, security, food kiosks and restaurants are all crowded and severely understaffed. You don’t have time to complete a purchase because the lines are long with usually one employee serving a very long line. Hyatt hotel is overpriced, air conditioning doesn’t work well. Rooms are humid despite being cooler. Sub par all the way around.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"worst airport I have ever been to"

(United States)

Trip Verified | The worst airport I have ever been to. Over an hour now getting through security. Very close to missing my flight. Machines that I think were operating in the 80's. Understaffed but yet incompetent and uncaring security. This airport is/should be an embarrassment to the state of Florida
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"need to have professional training"

(United States)

Not Verified | Orlando MCO guest services need to have professional training, in the event when you have a delayed flight that turns into a canceled flight with customers who have been waiting on a flight from 5:40pm to 11:40pm with children involved it becomes a high stress environment for everyone, the fact that the staff where mocking customers laughing at customers and taking their frustrations out on customers that was just uncalled for uncomfortable.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"at 9:30 pm everything is closed"

(Canada)

Not Verified | Its 9:30 pm - our flight was delayed. Food stores are closed. The duty free is closed. This is an international airport - at 9:30 pm everything is closed and some Which are still open are closing at 10pm. So their food is all done. Travelling with my 80 year old Mom who is diabetic and can't find anything for her to eat.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"extremely long walks"

(United States)

Not Verified | Where to start, from the extremely long walks, starting at security, the tiny bathrooms (only two stalls) lack of seating, limited food options. From last gate 230 to main hall where most the food is will take you 15-20 minutes to walk there. The upside down nature departures on lower levels, aerials on upper. Constant elevation changes. Don’t know why you would put carpet on the international walkways. Airports have been in operations for a century and designers still can’t figure them out. Oh and don’t forget the walk to train to walk if you are connecting to another airline plan 40 minutes at minimum. Waste of 2.8 billion if you ask me
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"overly confined at this airport"

(United States)

Not Verified | I felt overly confined at this airport on how you have to take a shuttle to get in and out of it. I brought carry on so as to keep the trip chaotic free and an attendant that was checking the bags through the device chose to take one of my bags further and took two containers away. One was a gel that was over 3.5 oz. The other was a solid sea salt scrub and he claimed it was a gel and did not look into the container to see the texture of it. You have the scrape the product out with a stick it is so stiff. If that couldn't go on the plane as a carry on why was my deodorant allowed? I feel It was a pure and easy theft. I don't think it's right for one attendant to have the only judgement in order to get away with taking anything they pleases like that.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"issues that need to be addressed"

(United States)

Not Verified | Although the expansion of Orlando airport is amazing, there are some issues that need to be addressed. Size of terminal, and lack of assisted transportation for those with disabilities. Coordination of rental car agencies. We arrived in terminal C and needed to find transportation back to terminal B. This took about an hour to finally get to our rental vehicle. Should have assigned or made it possible to pick up a car at terminal C. I understand that terminal C opened recently, logistics around the airport should have be planned as the terminal was being built. A lot seems to be after thoughts.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"Complete mess and utter chaos"

(United States)

Trip Verified | Inconsiderate staff. Complete mess and utter chaos. Airport setup is confusing. No coordination whatsoever. Good luck finding your way around in this labyrinth. International flight and domestic flight were departing from the same terminal which made everyone miss their flight. Any sort of argument or pleading with the staff was futile.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no