United Airlines

Not Verified | After arriving at the airport my and my husband's flight from Zurich to Newark, NJ was delayed for 2 hours and 50 minutes (the airlines out of Europe must reimburse you if they are delayed for 3 or more hours, hence 2 hours 50 minutes). We were supposed to leave at 10:10 and were delayed until 1:00. We got a text that the plane was boarding so we went and stood on line for almost 1 1/2 hours until they finally told us that our flight was cancelled. Long story short, we were not able to book another flight for 2 days and we were told that United would reimburse us for meals, lodging and taxis to and from the airport. They told us to keep our receipts and submit them for reimbursement. After spending over 9 hours in the airport we finally left (without our luggage because it couldn't be retrieved until hours later and we had to go back and get it/search for it ourselves). We kept all of our receipts and submitted them to United only to be told "United's auditors have reviewed them and will approve $580 USD for your expenses. For additional expenses to be considered, please provide receipts that show the items purchased, not just a total of the items purchased." No one told us at the Zurich airport when my flight was cancelled to keep Itemized receipts!! Instead of being reimbursed $1319.88 USD, we are getting less than half for our inconvenience. Absolutely insulting!! Shame on you United!!

Not Verified | My work team and I took a trip to New Orleans earlier this week and we had an incredible experience on our flight from Medford to Denver, made possible by a wonderful flight attendant, Anthony. He was very fun and energetic, which got us even more excited for our trip. This gentleman offered jokes and sarcasm, which we enjoyed, but was incredibly accommodating. One of the best flight attendants we've encountered!

✅ Trip Verified | Flew from Sao Paolo to Houston at 9.50 pm on April 28th. Worst airline experience for business class. The 2 flight attendants were unfriendly, did not smile or greet or made me feel welcome. Food was unpalatable, stale and tasteless. I am very disappointed and will think twice about travelling United again. The only redeeming factor was that they were punctual

✅ Trip Verified | Morning flight on United from EWR to PHX. Flight was ok'ish. Crew were there to do their job. Nothing much to write home about except that flight was on-time. Ticket was on expensive side. Flight wasn't that full so I had the whole row to myself.

✅ Trip Verified | I have been using airway as almost only way for travel for business and scientific trips for almost 27 years and my experience today was the only experience that I felt an unbelievable intimidated behaviour from any flight related staff. In general, my trips goes nearly 100% smoothly. In my plan , usually flight time is an ideal time to work on the presentation or lecture I am going to present in destination. I hardly remember I have faced very few difficulties in the past 30 years but those were mostly due to a brief chaos in organizing the flight but never ever intimidation or bullying. Today I had an experience that was shocking. During the boarding at 10:30 am April 28 in gate 80 of YUL Montréal airport when it reached to my turn, a boarding agent slightly rudely told me “ you must check in your carry on (this has happened at past for small airplane and even large airplane will full capacity, was fully understandable). I told the guy with smile ”oh no please can I just put under my seat? .look It is perfectly fit “ while I was waiting a kind of friendly explanation. I noted he in very firm and serious attitude and rudely told me “no you must check in“ I said still with smile begging “it is not fair I need to work on my lecture please. Then he turn totally different attitude and told me “either you check in or I will put you out of flight”. I was completely shocked. I told seriously , how come ? Ok well if I have no choice put the tag but there is no need for demonstration of power and I took the bag to board . while I was entering he said “actually I will not allow you to board. I was honestly scared I said ok sorry and continued. He said stop even if you get in we will take you out. Put the bag in check in place and took the seat. Later when a female staff of boarding team came on board “I told her with smile see ma’am there are many empty places in overhead “ ironically the portion on my over head was empty. To my surprise I realized she had came after me she said : you shouldn’t have talked to him like that and I am going to ask you get off the plane. I said “ I am sorry I did not mean to be rude to him “ she said no you need to get off. I said you can tell him to come I personally apologize but she said he can not come and she took a photo of my seat number and left. I can understand if a person pose aggressive behaviour, or threaten others to be treated this way but a harmless passenger that indicates a different story about the culture in your company about treating a customer. Interestingly, they lost a security belt on my bag but I did not care as my trip was ruined.

✅ Trip Verified | New Years Eve 2023/2024 our flight last minute choice and decision to get married in Las Vegas instead of going to Bahamas Atlantis for the New Years Eve on December 31st, 2023 at 5AM ET my future husband decided to change the plans and get a last minute flight which really took us 8 hours from Miami to Las Vegas. Since our destination changed and we had to make it to Las Vegas before Midnight! With all previous flights with different airlines the delays constantly we weren't sure and very nervous if our plan will work out. We had 50 different flights during the year with all different airlines and mostly international and Business Class. So far United even so we flew economy (partially with upgraded seats on the way back to Miami) was so far the best experience, no issues, no delays, inoperable lavatory, engine failure, aircraft removed from service, no oil leak, aircraft to hot and more during our past flights with other airlines. But United Airplane was very clean on time spacious very comfortable seats. The Staff very professional and neat. Our Flight Attendants, David and James, were very professional and friendly. They had a small talk with us while serving drinks and heard from my husband bragging that we are getting married this very same day in Las Vegas. We got congratulated and received a bottle of sparkling wine as a gift from and in the name of United Airlines. Our best Experience and we loved the special Attention and wanted to say again. Thank you for the special treatment it was very special for us and very kind from David and James and United Airlines very special gesture.

✅ Trip Verified | The airline double sold my seats and arbitrarily put us on a flight the next day. This action removed 25% of my birthday vacation. Instead of flying direct, he switched me to a layover flight, 2 hours further west of my destination. He put my wife and I on opposite ends of the plane. This 1 action set me back over 650$USD. They then screwed up the plane in Houston, causing an extra cpl hour delay. I cannot express my dissatisfaction enough. Do not ever fly with UA, or let anyone you love fly with United Airlines. They are going to swindle you, and then send you halfway across the country because the English guy at guest services "didn't get a break yet". I have filed complaints with the better business bureau and will never be flying UA again. I learned the hard way why you cannot fly with just any old airline. I strongly fly encourage you to shop around if deciding whether to fly with united.

Not Verified | United continues to degenerate both in quality and service. There seems to be aircraft mechanical problems every TIME i fly and they cannot seem to fix them. They continuously do multiple delays and cancel, or my personal favorite the pilot takes the plane out 5 hours late and then times out on the runway because they are “overtime “ and in violation of FAA regulations. You haven’t even been in the air and could have been sleeping for hours but you are “overtime “. I will make every effort to avoid United from now on as this is the 5th time in a row it’s happened I will also cancel my Explorer card.

Not Verified | I am a senior citizen and not tech savvy. I also don't fly much. I was gifted a ticket. Once seated I learned I needed to download the United app to purchase food & drink. I downloaded but was unable to provide my frequent flyer # so I couldn't complete the registration before being told to turn off my phone. When the steward came by I asked for a cocktail & showed my credit card. When the steward declined, I told her I had cash. With a smirk she stated United is "cashless" and I would be unable to purchase anything. One would think someone who is employed in a customer service capacity would understand "good will and ill will" and comp 1 drink and 1 food item for a customer who had cash and credit to pay but could not complete United's ridiculous requirement to register an app. I have never liked United as I have always found United to be arrogant. Proven once again.

✅ Trip Verified | Our routine flight happened again, this time in Premium Economy. Ground service at EWR is left to be desired, with limited support from United ground staff. The new United Club was nice, though. It was uneventful on board. Staff were pleasant, and the food was fine. Baggage claim at LAX was a complete chaos.