United Airlines

✅ Trip Verified | United Airlines support gets a zero. 5 airports, 6 Uber rides, 3 airlines, 2 lost bags, 11 support calls. On a recent flight from Columbus CMH to Cozumel CZM, we landed in Houston IAH to make our connection. Lightning prevented landings and departures for several hours, and our connection was one of the flights that got cancelled. United didn’t give us any help getting a flight rebooked – the line at the gate wrapped around the corner and phone support put us on hold indefinitely. We finally found out all United flights were full for the next 2 days, so we booked through Delta. We tried to retrieve our carry-on bags that got checked in CMH, but the baggage claim area was in chaos – no signs, no announcements, multiple lines, people shouting. We waited 3 hours to speak to a representative, who told us to return in 2-3 hours to claim our bags. When we returned, the 300+ people wanting their bags had become an angry mob. At 11pm (15 hours after we’d arrived), they closed the baggage area without anyone getting their bags. We never once saw any security in this area, even though people were coming very close to getting into fights. It was extremely unsafe. We arrived at our destination 30 hours later than planned, with no clothes or medications. We placed more than 10 calls to support during our stay and received different instructions every single time. United finally delivered our bags to our hotel - 12 hours before we checked out to return home.

895749This company shows a complete example of irresponsibility. Although my flight was a direct flight, they send a message 15 minutes before my flight, they add a layover, and the layover will be able to reach my destination the next day, but whether I lost time or I could not go to my meetings, they are just trying to pass it off with an apology message. A complete example of irresponsibility, there is no compensation for my losses, I have never experienced such nonsense before.

✅ Trip Verified | Horrible experience with this flight UA1738! The flight attendant kept bumping into me while I was sitting in the aisle seat and not just that, she was denying my fiancé water. This is terrible service and unacceptable.

✅ Trip Verified | My flight to Rome in June 2023 was cancelled and I received a credit of about $3200. I had to use the credit by June 7, 2024. I booked a flight for 2 people from Newark, NJ to Florida and their website it would cost about $800 per person. I went back to use the rest of the credit and find out they used $2848 of my credit and the rest is no where to be found! I cannot justify and would never agree to spending $1400 for a ticket to Florida - I wouldn't gone back to Rome! Customer service told me that could not see any info on their end and I had to file a complaint and wait 15-30 for the 'back office'. By that time my credit will be expired. I feel robbed and this is absolute trickery.

✅ Trip Verified | Absolutely Horrible Customer Service at LAX Departure checkin. Rude Staff. They don’t greet customers with a smile on their faces. If asked for help they pretend to ignore you. LAX United ground staff is horrible to deal with.

Not Verified |   This airline is constantly getting worse!! I have taken 8 flights since 1st of the year and I Don't think a single 1 has been on time! Half the time the crew is late the other half is problems with the plane. So here I am today sitting on the runway in Chicago with plane trouble. It is really getting aggravating. But they will never give you a rebate. And if you don't live in the sky don't waste your time getting a united card. You need to make 2 trips a month or you lose your perks like free seat upgrade.

Not Verified | After arriving at the airport my and my husband's flight from Zurich to Newark, NJ was delayed for 2 hours and 50 minutes (the airlines out of Europe must reimburse you if they are delayed for 3 or more hours, hence 2 hours 50 minutes). We were supposed to leave at 10:10 and were delayed until 1:00. We got a text that the plane was boarding so we went and stood on line for almost 1 1/2 hours until they finally told us that our flight was cancelled. Long story short, we were not able to book another flight for 2 days and we were told that United would reimburse us for meals, lodging and taxis to and from the airport. They told us to keep our receipts and submit them for reimbursement. After spending over 9 hours in the airport we finally left (without our luggage because it couldn't be retrieved until hours later and we had to go back and get it/search for it ourselves). We kept all of our receipts and submitted them to United only to be told "United's auditors have reviewed them and will approve $580 USD for your expenses. For additional expenses to be considered, please provide receipts that show the items purchased, not just a total of the items purchased." No one told us at the Zurich airport when my flight was cancelled to keep Itemized receipts!! Instead of being reimbursed $1319.88 USD, we are getting less than half for our inconvenience. Absolutely insulting!! Shame on you United!!

Not Verified | My work team and I took a trip to New Orleans earlier this week and we had an incredible experience on our flight from Medford to Denver, made possible by a wonderful flight attendant, Anthony. He was very fun and energetic, which got us even more excited for our trip. This gentleman offered jokes and sarcasm, which we enjoyed, but was incredibly accommodating. One of the best flight attendants we've encountered!

✅ Trip Verified | Flew from Sao Paolo to Houston at 9.50 pm on April 28th. Worst airline experience for business class. The 2 flight attendants were unfriendly, did not smile or greet or made me feel welcome. Food was unpalatable, stale and tasteless. I am very disappointed and will think twice about travelling United again. The only redeeming factor was that they were punctual

✅ Trip Verified | Morning flight on United from EWR to PHX. Flight was ok'ish. Crew were there to do their job. Nothing much to write home about except that flight was on-time. Ticket was on expensive side. Flight wasn't that full so I had the whole row to myself.