United Airlines

Not Verified | My flight from Ft. Lauderdale to Newark, was scheduled to leave at 5:05pm. We boarded late(which happens) and sat on the runway for 3 hours in the plane with NO AC and no water, nothing. It was very hot and unbelievably inhumane. At one point the pilot even turned off all engines… After this sauna, we were taken back to the terminal as we were told that the pilot couldn’t fly as his time had expired or something like that. I missed my connection to Quebec city from Newark. I asked for my money back and was told I couldn’t. Then, I asked the woman at the counter if I could take the flight the next day, to which she tells me that this mess will start all over again if I do that, I should simply take the flight which at that point was supposed to leave at 9:30pm. Is this something you do every day? Are you putting people on a plane every day and let them sit in the heat for 3 hours on the runway? Anyway, I decided to take the 9:30pm flight. The flight didn’t take off until after 11pm. My connection was the next morning at 9am. I was traveling with my 13 year old daughter, we were flying to take care of my mother as she had to have emergency heart surgery. We had to stay up all night waiting for our next flight, we were exhausted. We get on the plane the next morning, started to go down towards the airport, we could see the ground, then we go back up above the clouds, because they said visibility was bad, we then flew to Vermont to get gas… People don’t believe me when I tell them the story… because it is that unbelievable! It took us 20 hours to reach our destination which on a direct flight would take 3.5 hours. I am speechless as to my experience.

Not Verified |   Absolutely wonderful experience! Flight to Denver was smooth and easy. The crew accommodated the extra large portable oxygen concentrator I needed. On the way from Denver to Missoula the plane had mechanical issues so it took longer to get another plane. I was worried I would run out of oxygen, but Pilot Pete helped me out and all was good!

✅ Trip Verified |   They hire staff to attend to you who get angry if they are asked any questions, they route you to the wrong location when you are trying to get your baggage that should have been on the flight to your destination, they will lose your luggage then not even attempt to locate it or reimburse you. Theyre literally worse than Spirit.

✅ Trip Verified | We travel pretty extensively. United is pretty consistently the worst airlines for so many reasons. I think their rude flight attendants are my biggest complaint. They scattered our family with your children throughout the plane. When we requested to move our seats they told us they were full. The flight attendant yelled at someone who tapped her to ask her something during The flight. I am kind of unsure how this airline is even in business with their truly awful customer service model . We have flown "discount " airlines with 1000 times better service. It's kind of sad that they treat customers so poorly.

Not Verified | If I could give United less than a 0 I would! Our flights were canceled multiple times due to runway closures and construction in San Francisco. We spent 25 hours in an airport because of your poor planning. Why would you book people on flights that you cannot guarantee! And when we asked for help your representatives had no clue what they were doing! From telling us you booked us on another flight that you didn't! To telling us that our bags would be going to our final destination, which they didn't! It was by pure luck that we stopped at the carousel and surprise surprise our bags were there. To the rude representative at the boarding counter. You guys are an absolute embarrassment! I am telling everyone never to fly with you.

✅ Trip Verified |   Flights were canceled and I ended up at Washington Dulles Airport. My original flight should have gotten me to Fort Myers Florida at 11:02 AM. IT IS now7:30 PM. No flight on the horizon all due to weather. I understand the problem. I'm writing this to tell you that although I'm not happy being put in this position I congratulate every employee of United Airlines for being so patient with all of us and kind. Especially Sonja in Washington Dulles. She made everyone feel important and she never once looked tired or fed up. Hurray for Sonja taking care of flight UA2049!

Not Verified | United changed our flight 6 times then proceeded to delay all of our connecting flights and refund our seats for terrible seats by the toilets. When we landed we had to sit on the plane for another hour to get to the gate. My family will never be flying United again and I would never recommend it to anyone.

Not Verified | Absolutely the worst experience I have ever had with flight attendant. Aircraft and Product were very good all staff was a very nice except one flight attendant was rude, aggressive and totally in the wrong job. I did let him know I have a service dog with me I showed him papers but he didn’t care if this is service dog he told me I can’t have him by me. He basically was standing behind my chair every min so he can see if the dog is inside cage he was so annoying. For 10 years of flying with my dog have any experience like that.

✅ Trip Verified | We were traveling as a family from DC to Switzerland but my son’s inbound flight from Syracuse was delayed jeopardizing his connection flight to Geneva. To make matters worse, we had his physical passport with us in DC! The supervisor at the UNITED terminal did her very very very best so my son could catch up and make his connecting flight. They could have closed the doors, closed the gate, found him alternative delayed travel options, but this lady, went above and beyond to give my son every chance to make the International connecting flight and he did! It was the start of our Spring break vacation and she optimized our chances to travel as a family. We are so grateful! This type of service builds allegiance to the airline. In an otherwise busy world, the type of customer service we received was exceptional.

Not Verified | United employee took carry-on bag checked it in without a tag and we’ve been going in circles to find it. Every phone call takes 20 minutes and you get different answers each time, after two months and 15 days and the letter that said that we will not be compensated today. They told us after three months, the bag gets salvaged we really feel that no one knows what they doing and no one takes a seriously it’s just so sad that we have to be dealt with like this but I guess this is the new norm.